Transportation Supervisor | Lead & Optimize Logistics

GEODIS; Brentwood (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Rain financial wellness app

FirstStop Health telemedical access

Health, dental, vision insurance after

Maternity and paternity leave

Career development & mentorship

Employee perks: fitness discounts &med

Financial wellness programs

Volunteer opportunities

Job summary

GEODIS in Brentwood, TN is seeking an experienced operations professional to support transportation planning and billing coordination for multiple customers. You will play a hands-on role helping schedule, monitor service quality, and ensure SOPs are followed.

You will monitor service calls, assist with scheduling, collaborate with AP on freight invoices, and travel up to 10% as needed. This role involves cross-functional teamwork and a focus on process improvement.

Qualifications

• Minimum 3 years related experience and training.
• Experience with Transportation Management Systems.
• Experience with optimization tools preferred.
• PC literate, including Word, Excel, Outlook.
• Ability to write reports and business correspondence.
• Ability to present information to managers, customers, and colleagues.

Responsibilities

• Monitors service calls to observe demeanor, accuracy, and policy adherence.
• Recommends corrective action for customer complaints.
• Direct point of contact for issues needing immediate attention.
• Escalates operational issues to the manager when required.
• Coordinates with FAP on invoice resolution and carrier escalation.
• Prepares month-end revenue accruals reports for manager.
• Prepares and contributes to QBRs for customers.
• Ensures SOPs are followed and up to date.
• Prepares work schedules and training for hourly staff.
• Approves and tracks schedules via UNITIME.
• Supports planners during contingencies and cost control.
• Collaborates with AP to ensure timely processing of freight bills.
• Audits invoices and assists central billing with discrepancies.
• Follows up with carriers for timely invoice receipt.
• Manages load planning and routing compliance for customers.
• Establishes cross-training initiatives within the team.
• Assists manager with performance appraisals and discipline.
• Travels up to 10%.
• Overtime as needed to support peaks and period ends.

Skills

Transportation Management Systems

Problem solving

Team coordination

Microsoft Office

Report writing

Communication with managers/customers

Tools

Transportation Management System (TMS)

Optimization tools

Job description

GEODIS in Brentwood, TN is seeking an experienced operations professional to support transportation planning and billing coordination for multiple customers. You will play a hands-on role helping schedule, monitor service quality, and ensure SOPs are followed.

You will monitor service calls, assist with scheduling, collaborate with AP on freight invoices, and travel up to 10% as needed. This role involves cross-functional teamwork and a focus on process improvement.