Transportation Supervisor

GEODIS; Brentwood (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Rain financial wellness app

FirstStop Health telemedical access

Health, dental, vision insurance after

Maternity and paternity leave

Career development & mentorship

Employee perks: fitness discounts &med

Financial wellness programs

Volunteer opportunities

Job summary

GEODIS in Brentwood, TN is seeking an experienced operations professional to support transportation planning and billing coordination for multiple customers. You will play a hands-on role helping schedule, monitor service quality, and ensure SOPs are followed.

You will monitor service calls, assist with scheduling, collaborate with AP on freight invoices, and travel up to 10% as needed. This role involves cross-functional teamwork and a focus on process improvement.

Qualifications

• Minimum 3 years related experience and training.
• Experience with Transportation Management Systems.
• Experience with optimization tools preferred.
• PC literate, including Word, Excel, Outlook.
• Ability to write reports and business correspondence.
• Ability to present information to managers, customers, and colleagues.

Responsibilities

• Monitors service calls to observe demeanor, accuracy, and policy adherence.
• Recommends corrective action for customer complaints.
• Direct point of contact for issues needing immediate attention.
• Escalates operational issues to the manager when required.
• Coordinates with FAP on invoice resolution and carrier escalation.
• Prepares month-end revenue accruals reports for manager.
• Prepares and contributes to QBRs for customers.
• Ensures SOPs are followed and up to date.
• Prepares work schedules and training for hourly staff.
• Approves and tracks schedules via UNITIME.
• Supports planners during contingencies and cost control.
• Collaborates with AP to ensure timely processing of freight bills.
• Audits invoices and assists central billing with discrepancies.
• Follows up with carriers for timely invoice receipt.
• Manages load planning and routing compliance for customers.
• Establishes cross-training initiatives within the team.
• Assists manager with performance appraisals and discipline.
• Travels up to 10%.
• Overtime as needed to support peaks and period ends.

Skills

Transportation Management Systems

Problem solving

Team coordination

Microsoft Office

Report writing

Communication with managers/customers

Tools

Transportation Management System (TMS)

Optimization tools

Job description

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Monitors service calls to observe employee demeanor, technical accuracy, and conformity tocompany policies and standardized work
• Recommends corrective action to adjust customer complaints
• Serves as the direct point of contact for customer issues that require immediate attention
• Escalates operational issues to the manager when required
• Coordinates with FAP on invoice resolution and carrier escalation
• Prepares month-end close revenue accruals reports for manager
• Prepares and works with manager on QBR for customers
• Determines work procedures and ensures SOPs are completed and accurate
• Prepares work schedules and training for hourly employees
• Approves and tracks all hourly team members' work schedules via UNITIME
• Supports Senior Transportation Planners and Transportation Planners during contingencies for securing trucks for multiple customers while being cost-conscious and following business rules
• Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills.
• Audits all invoices and assists the central billing team with all discrepancy investigation
• Follows up with carriers to ensure timely receipt of invoices
• Manages customer’s requirements for load planning and routing compliance
• Establishes cross-training initiatives within the team
• Assists manager with team member performance appraisals, discipline, and goal-setting
• Travels up to 10%
• Works overtime as needed based on customer requirements or departmental priorities to support customer peaks and end-of-month, quarter, or year activities

What you need:

• Minimum 3 years related experience and training; or an equivalent combination of education and experience
• Experience with Transportation Management Systems
• Experience with optimization tools preferred
• PC literate to include Microsoft Office products such as Word, Excel, and Outlook
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community.
• + more!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.