Transportation Supervisor

Fiesta Park Wellness and Rehabilitation; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

Fiesta Park Wellness and Rehabilitation in Albuquerque is looking for a Transportation Supervisor to coordinate and oversee resident transportation services. This role involves ensuring safe and timely transport for medical appointments and includes supervising transportation staff. The ideal candidate will have experience in transportation services within healthcare, possess a valid driving license, and have relevant certifications. Responsibilities also include maintaining vehicle standards and compliance with safety regulations.

Qualifications

• Must hold a valid driver’s license and have an acceptable driving record.
• Preferably certified in PAT/MVO Trainer.
• Current BLS/CPR certification may be required.
• Experience in transportation services with a focus on healthcare is preferred.
• Leadership experience is a plus.
• Knowledge of relevant regulations in transportation and healthcare.

Responsibilities

• Oversees all resident transportation services to ensure safety and efficiency.
• Supervises transportation staff, ensuring regulatory compliance.
• Coordinates transportation schedules for residents.
• Acts as the liaison between transportation and healthcare teams.
• Ensures proper maintenance of transportation vehicles.

Skills

Valid driver’s license with acceptable driving record

PAT/MVO Trainer Certification

Current BLS/CPR certification

Prior experience in transportation services

Previous Supervisory or Leadership Experience

Knowledge of state and federal transportation and healthcare regulations

Job description

Job Title: Transportation Supervisor

Reports To: Administrator and/or Director of Nursing (DON)

Supervises: Transportation Staff / Drivers

Classification: Non-Exempt (or Exempt, depending on company structure)

Position Summary

The Transportation Supervisor is responsible for overseeing and coordinating all resident transportation services to ensure safe, timely, and efficient transport to and from medical appointments, programs, and facilities. This role provides direct supervision to transportation staff, ensures regulatory compliance, maintains fleet operations, and collaborates with clinical teams to support resident care needs.

Principal Responsibilities

Transportation Coordination & Oversight

• Oversees daily transportation operations, ensuring all resident appointments and transportation needs are scheduled and completed timely.
• Develops, reviews, and adjusts transportation schedules based on resident acuity, priority, and appointment changes.
• Ensures transportation coverage for admissions, discharges, and external appointments.
• Monitors and improves workflow efficiency within the transportation department.

Staff Supervision & Leadership

• Supervises, schedules, and evaluates Transportation Aides/Drivers.
• Provides training, coaching, and ongoing performance feedback to transportation staff.
• Ensures staff adherence to safety practices, policies, and procedures.
• Conducts in-services and ensures completion of required training and certifications.

Resident Care & Safety

• Ensures safe transport of residents in accordance with physician orders and clinical guidelines.
• Monitors staff in proper lifting, transferring, and transporting techniques.
• Ensures residents are observed during transport and that any change in condition is promptly reported to nursing staff.
• Promotes resident comfort, dignity, and rights during all transport activities.

Communication & Coordination

• Serves as primary liaison between transportation, nursing staff, physicians’ offices, hospitals, and outside providers.
• Ensures timely communication of schedule changes to nursing, ancillary staff, residents, and responsible parties.
• Coordinates medical record transport and required documentation for appointments.

Fleet & Equipment Management

• Oversees maintenance and cleanliness of all transportation vehicles.
• Ensures routine maintenance, inspections, mileage logs, and repairs are completed and documented.
• Maintains compliance with all vehicle safety regulations and company policies.

Compliance & Documentation

• Ensures compliance with all federal, state, and local regulations related to transportation and resident care.
• Maintains accurate transportation logs, incident reports, and scheduling records.
• Investigates and reports incidents, accidents, or safety concerns.

Safety & Risk Management

• Enforces safety policies and procedures for transportation staff.
• Identifies and addresses potential hazards related to transportation operations.
• Participates in emergency preparedness and disaster response planning.

General Responsibilities

• Attends and participates in required meetings, trainings, and in-services.
• Maintains regular attendance and adherence to assigned schedules.
• Promotes a positive, team-oriented work environment.
• Adheres to all company policies, procedures, and dress code standards.

Customer Service Responsibilities

• Promotes a culture of excellent customer service.
• Treats residents, families, visitors, and staff with courtesy, dignity, and respect.
• Ensures clear communication with residents regarding transportation procedures.

Resident Rights

• Upholds and promotes resident rights at all times.
• Maintains confidentiality of protected health information (PHI).
• Ensures resident concerns and complaints are addressed promptly.
• Reports any allegations of abuse, neglect, or misappropriation.

Safety & Sanitation

• Ensures vehicles and equipment are clean, safe, and properly maintained.
• Reports and addresses safety hazards promptly.
• Demonstrates knowledge of fire safety and emergency procedures.

Staff Development

• Coordinates and leads transportation-related training and competency programs.
• Ensures staff remain compliant with certifications and regulatory requirements.Communicates updates to policies, procedures, and regulations.

Qualifications

• Valid driver’s license with acceptable driving record.
• PAT/MVO Trainer Certification.
• Current BLS/CPR certification (as required).
• Prior experience in transportation services, preferably in healthcare.
• Previous Supervisory Or Leadership Experience Preferred.
• Knowledge of state and federal transportation and healthcare regulations.

Travel

Significant; includes transporting residents to off-site appointments and facilities.

Principal Contacts

• Residents
• Families
• Nursing staff
• Clinical leadership
• Physicians’ offices
• Hospitals
• External service providers