Transportation Routes & Dispatch Supervisor

Leesel Transportation; Fitchburg (MA); On-site; USD 52,000 - 54,000; Full time

Job summary

NRT Bus, Inc. is seeking a hands-on supervisor to manage 30-60 drivers and monitors, optimize routes for multiple regions, and ensure reliable, customer-focused service. This in-person role requires strong leadership, organization, and problem-solving skills, with daily interaction with clients, guardians, and program staff.

The position emphasizes safety, policy compliance, and efficient dispatch. A flexible schedule and ability to work in a busy office environment are essential.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across regions with respect to client needs.
• Receive, record, retrieve and deliver messages accurately; solve operational problems professionally.
• Maintain compliance with company policies and develop driver skills through discussion and example.
• Promote good performance and address non-compliance with company rules as needed.
• Spend time behind the wheel to know routes, clients, drivers and programs; provide emergency backup.
• Build and maintain positive relationships with supervisees and customers.
• Maintain detailed records for monthly billing.

Skills

Supervising experience

Customer service

Detail oriented

Problem solving

Microsoft Office

Google Chrome

Android tablets

Tools

Excel

Word

SharePoint

Outlook

Job description

NRT Bus, Inc. is seeking a hands-on supervisor to manage 30-60 drivers and monitors, optimize routes for multiple regions, and ensure reliable, customer-focused service. This in-person role requires strong leadership, organization, and problem-solving skills, with daily interaction with clients, guardians, and program staff.

The position emphasizes safety, policy compliance, and efficient dispatch. A flexible schedule and ability to work in a busy office environment are essential.