Support Ops Specialist, Support Operations (Level 3)

Amazon; Indiana; On-site; USD 36,000 - 48,000; Full time

Job summary

Amazon is seeking motivated Machine Learning Data associates for its FBA Support Operations site in Bangalore. You will assist with reimbursements, evaluate research requests, and contribute to a high-volume contact center environment.

The role requires 1+ year of customer service, fluency in English, and experience with Microsoft Office. You should be available to work a flexible schedule, including weekends and nights.

Qualifications

• 1+ years of customer service experience required.
• Fluent in English (speaking, reading and writing).
• Experience with Microsoft Office applications.
• Willingness to work a flexible schedule including weekends, nights, and holidays.
• Experience in payments or e-commerce is preferred.

Responsibilities

• Assist with deep dive and root cause resolution for reimbursements.
• Evaluate research requests from FBA Sellers for lost/damaged inventory in a contact center (email/ticketing).
• Achieve weekly productivity and quality targets.

Skills

Customer service

English fluency

MS Office

Flexible schedule

Payments / e-commerce

Education

High school diploma or equivalent

Tools

MS Office

Job description

DESCRIPTION

Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world.

Key job responsibilities

• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.

A day in the life

Consistently improving Seller experience

About The Team

Mission - To mitigate business risk while driving an excellent customer experience

Basic Qualifications

• Graduation complete (Full time Any stream)
• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• Graduate and should be willing to work from office

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

BASIC QUALIFICATIONS

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce
• Complete graduation

PREFERRED QUALIFICATIONS

• High school diploma or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI HYD 13 SEZ - H84