Transportation Representative

Cornerstone Systems; Canfield (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Employee owned

Culture of Excellence

Career growth

Job summary

Cornerstone Systems in Canfield, OH is seeking an on-site Transportation Representative to support daily operations, sales initiatives, and carrier relationships. The role reports to the Branch Manager and ensures timely shipments, accurate documentation, and excellent service.

The ideal candidate thrives in a small, autonomous team, communicates proactively, and delivers reliable, high-quality service. A Bachelor’s degree in business/logistics is preferred; strong Excel/Office skills and

Qualifications

• Minimum Bachelor's Degree in Business, Transportation, Logistics or related field preferred.
• Previous related experience preferred, but not required.
• Driven, enthusiastic, possess a strong sense of urgency, and highly motivated.
• Problem solver; critical thinker.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational skills; can see big picture while managing deadlines.
• Demonstrated analytical skills and problem solving skills.
• Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner.
• Able to work in a team environment, while also delivering independent results.
• Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely.
• Proficient in Microsoft Office Suites

Responsibilities

• Follow up on load statuses and assure deliveries are made.
• Evaluate and provide shipping instructions to the service provider.
• Review documents submitted by carriers to assure accuracy, detail, and completeness.
• Release load for billing when the load has been delivered and all information is accurate.
• Manage, service, and grow current customer/carrier relationships.
• Ensure compliance with all SOPs and daily adherence to requirements.
• Source carrier capacity as needed to cover customer freight.
• Understand market trends and seasonality of capacity.
• Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner).
• Understand the customer’s shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives.
• Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain.
• Convert new carrier relationships into repeat business.
• Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business.
• Source carriers, negotiate rates, problem solve, and manage problems.
• Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions.
• When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery.
• Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied.
• Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Regular and reliable attendance expected
• Support teammates and provide operational backup as needed
• Participate in an on-call rotation, including occasional evenings and weekends
• Work collaboratively with management and team members to schedule PTO and planned absences in a manner that supports business needs and customer commitments
• Other work-related duties as assigned by supervisor/manager

Skills

Problem solving

Communication

Customer service

Organizational skills

Negotiation

Teamwork

Time management

Microsoft Office

Education

Bachelor's degree in Business/Transportation/Logistics

Job description

Job Summary

Cornerstone Systems is seeking a dedicated on-site Transportation Representative for our office located in Canfield, OH. The Surface Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. This role is ideal for a positive, self-motivated individual who thrives with autonomy, communicates proactively, and takes pride in delivering reliable, high-quality service. The right candidate will enjoy being part of a smaller, close-knit team where every person makes a direct impact on the success of the operation and customer experience.

The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Responsibilities

• Follow up on load statuses and assure deliveries are made.
• Evaluate and provide shipping instructions to the service provider.
• Review documents submitted by carriers to assure accuracy, detail, and completeness.
• Release load for billing when the load has been delivered and all information is accurate.
• Manage, service, and grow current customer/carrier relationships.
• Ensure compliance with all SOPs and daily adherence to requirements.
• Source carrier capacity as needed to cover customer freight.
• Understand market trends and seasonality of capacity.
• Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner).
• Understand the customer’s shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives.
• Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain.
• Convert new carrier relationships into repeat business.
• Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business.
• Source carriers, negotiate rates, problem solve, and manage problems.
• Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions.
• When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery.
• Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied.
• Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Regular and reliable attendance expected
• Support teammates and provide operational backup as needed
• Participate in an on-call rotation, including occasional evenings and weekends
• Work collaboratively with management and team members to schedule PTO and planned absences in a manner that supports business needs and customer commitments
• Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities and Skills Required:

• Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred, but not required.
• Previous related experience preferred, but not required.
• Driven, enthusiastic, possess a strong sense of urgency, and highly motivated.
• Problem solver; critical thinker.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met.
• Demonstrated analytical skills and problem solving skills.
• Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner.
• Able to work in a team environment, while also delivering independent results.
• Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely.
• Proficient in Microsoft Office Suites

Why Join Cornerstone Systems?

• Impactful Work: Your work directly contributes to our growth and success.
• Culture of Excellence: Thrive in an environment that values integrity, honesty, and continuous improvement.
• Career Growth: Opportunities for professional development in a company that appreciates and rewards high performance.
• Competitive Compensation and Employee Owned: Attractive salary, benefits, and incentives aligned with your exceptional skill set.