Intermodal Team Lead

Cornerstone Systems; Memphis (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

Cornerstone Systems in Memphis, TN seeks an Intermodal Team Lead to guide daily freight movements on a national network. You will mentor the Intermodal Operations team, drive operational excellence, and ensure superior customer service while managing costs and maintaining strong stakeholder relationships.

The role emphasizes leadership, coaching, and data-driven improvements, with a focus on profitability and service in a fast-paced environment. Cornerstone values integrity and teamwork.

Qualifications

• Bachelor's degree preferred in Business, Transportation, Logistics, or related field.
• 3–5+ years of experience in transportation, logistics, or supply chain operations; intermodal experience preferred.

Responsibilities

• Provide subject matter expertise and operational guidance across all aspects of intermodal operations, including origin, transit, destination, financial, and pool management.
• Manage the cost and profitability of freight movements while ensuring exceptional customer service and communication throughout the shipment lifecycle.
• Resolve Blume unmatched transactions and AP exceptions to ensure timely payment to vendors and carriers.
• Analyze customer KPIs and scorecards, providing recommendations to improve operational performance.
• Partner with the Finance team to review and validate customer accessorial charges.
• Assist with the onboarding, training, coaching, and ongoing development of team members.
• Build and maintain strong relationships with customers, carriers, and internal stakeholders.
• Promote consistency by implementing and following departmental policies, procedures, and best practices.
• Partner with Sales to identify opportunities to increase revenue and improve margins within assigned customer accounts.
• Drive continuous improvement by identifying root causes of operational issues and implementing solutions to reduce costs and improve efficiency.
• Support EDGE reporting and monitoring in partnership with the Octagon team.
• Monitor equipment utilization, container inventory, bookings, and gate reservations to maximize efficiency and minimize container dwell time.
• Collaborate with Operations leadership to optimize deliveries, pickups, staffing, and seasonal workloads.
• Assist the Director of Intermodal Operations in analyzing operational metrics, identifying improvement opportunities, and standardizing processes across the department.
• Foster a collaborative environment that encourages accountability, innovation, and sound decision-making.
• Demonstrate and promote Cornerstone's Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied.
• 3–5+ years of experience in transportation, logistics, or supply chain operations; intermodal experience preferred.

Skills

Analytical skills

Organizational skills

Problem solving

Verbal communication

Written communication

Interpersonal skills

Negotiation

Relationship building

Attention to detail

MS Office proficiency

Education

Bachelor's degree preferred in Business/Logistics

Tools

Outlook

Excel

Word

Job description

Cornerstone Systems is seeking an Intermodal Team Lead for our Corporate Headquarters in Memphis, TN. The Intermodal Team Lead serves as a key leader within the Intermodal Operations department, providing operational guidance, coaching, and subject matter expertise while ensuring the successful execution of daily freight movements across a national network. This role is responsible for driving operational excellence, developing team members, improving profitability, and delivering exceptional customer service in a fast-paced, high-pressure environment.

Since 1997, Cornerstone has operated with a simple purpose: "To Provide A Better Place For People To Work."

Cornerstone believes high performance and healthy culture can exist together. We transitioned to employee ownership because we believe ownership changes how people think. It creates accountability. Pride. Long-term commitment. Many employees have spent years building their careers here because the company believes long-term relationships, internally and externally, still matter.

Integrity, honesty, respect, loyalty, and continuous improvement are not slogans here, they are expectations.

You'll join a team that believes doing right by the customer matters more than checking boxes. A team that believes responsiveness, service, and relationships still win. A place where people genuinely care about helping customers solve hard problems and helping one another succeed along the way. If building people, strengthening systems, and helping shape what Cornerstone becomes next excites you, we hope we meet soon!

• Provide subject matter expertise and operational guidance across all aspects of intermodal operations, including origin, transit, destination, financial, and pool management.
• Manage the cost and profitability of freight movements while ensuring exceptional customer service and communication throughout the shipment lifecycle.
• Resolve Blume unmatched transactions and AP exceptions to ensure timely payment to vendors and carriers.
• Analyze customer KPIs and scorecards, providing recommendations to improve operational performance.
• Partner with the Finance team to review and validate customer accessorial charges.
• Assist with the onboarding, training, coaching, and ongoing development of team members.
• Build and maintain strong relationships with customers, carriers, and internal stakeholders.
• Promote consistency by implementing and following departmental policies, procedures, and best practices.
• Partner with Sales to identify opportunities to increase revenue and improve margins within assigned customer accounts.
• Drive continuous improvement by identifying root causes of operational issues and implementing solutions to reduce costs and improve efficiency.
• Support EDGE reporting and monitoring in partnership with the Octagon team.
• Monitor equipment utilization, container inventory, bookings, and gate reservations to maximize efficiency and minimize container dwell time.
• Collaborate with Operations leadership to optimize deliveries, pickups, staffing, and seasonal workloads.
• Assist the Director of Intermodal Operations in analyzing operational metrics, identifying improvement opportunities, and standardizing processes across the department.
• Foster a collaborative environment that encourages accountability, innovation, and sound decision-making.
• Demonstrate and promote Cornerstone's Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied.
• Bachelor's degree in Business, Transportation, Logistics, or a related field preferred, but not required.
• 3–5+ years of experience in transportation, logistics, or supply chain operations; intermodal experience preferred.
• Experience managing operational costs and profitability preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of urgency with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Effective negotiation and relationship-building skills.
• High attention to detail and commitment to operational excellence.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.