Transportation & Parking Operations Lead

Wake Forest University; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Wake Forest University seeks a Transportation Supervisor to oversee day-to-day operations, ensure safety, and supervise staff across shifts including weekends. The role involves enforcing parking rules, scheduling drivers for events, and handling incidents with stakeholders across campus.

Qualified candidates will have a High School diploma, 2 years scheduling experience, and a valid Class B CDL with Passenger Endorsement or ability to obtain one.

Qualifications

• High School diploma or equivalent.

Responsibilities

• Supervise staff on assigned shift to ensure consistent levels of service.
• Evaluate, train, and discipline per policies to maintain safety and accountability.
• Enforce parking rules; issue citations, boot, tow as needed.
• Inspect lots for damage, unsafe conditions, and sign quality; suggest improvements.
• Assist with driver or enforcement relief as needed.
• Schedule drivers for special events beyond daily ops.
• Investigate complaints and resolve escalated disputes.
• Transport vehicles to repair shops as requested.
• Conduct annual reviews.
• Build rapport with students and employees to enhance safety.
• Fill in for shuttle drivers or enforcement when required.

Skills

Staff supervision

Microsoft Office (Excel, Word, PowerPt

Timekeeping systems

Strong written and verbal skills

Independent judgment

Multi-tasking

Safety procedures

Holiday/weekend/overtime readiness

Customer service issue resolution

Leadership/supervision of drivers/offi

Energetic and initiative

CDL: Class B with Passenger Endorsemen

Education

High School diploma

Two years scheduling personnel/events

Two years experience in similar role

Tools

T2 Flex

Passio

LPR automated access control

Job description

Wake Forest University seeks a Transportation Supervisor to oversee day-to-day operations, ensure safety, and supervise staff across shifts including weekends. The role involves enforcing parking rules, scheduling drivers for events, and handling incidents with stakeholders across campus.

Qualified candidates will have a High School diploma, 2 years scheduling experience, and a valid Class B CDL with Passenger Endorsement or ability to obtain one.