Transportation Operations Manager - DC 799 (Onsite, Gainesville, FL)

Nordstrom, Inc.; Gainesville (FL); On-site; USD 69,000 - 118,000; Full time

Benefits offered by this job

Medical/Vision, Dental

401k & PTO

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a Transportation Operations Manager to oversee inbound and outbound transportation within the fulfillment center, including trailer and yard management, shipping and scheduling, and carrier coordination.

You will lead a team of Transportation Coordinators, monitor KPIs, and drive process improvements while ensuring safety and timely movement of freight.

Qualifications

• 5+ years of experience in transportation, logistics, or fulfillment center operations.
• Strong understanding of yard management systems, shipping platforms, and carrier networks.
• Proven ability to lead and grow teams while driving process improvements.
• Excellent communication and organizational skills.
• Ability to analyze data and take action based on improvement opportunities.
• Proficiency in Microsoft Excel, Looker or Tableau, YMS, and TMS platforms.

Responsibilities

• Act as the primary contact for carrier communication and resolve transport issues.
• Manage truck yard escalations and ensure timely resolutions to maintain flow.
• Monitor KPIs such as Yard-to-Empty, Late Ships, On-Time Performance, and more.
• Coach and develop Transportation Coordinators with feedback and performance management.
• Support peak readiness planning and carrier capacity monitoring.
• Maintain relationships with building departments and adapt to evolving processes.
• Participate in weekly cross-functional meetings to align on goals.
• Contribute to transportation process standardization across the network.

Tools

Excel

Looker

Tableau

YMS

TMS

Job description

The Transportation Operations Manager supports the performance of Inbound and Outbound transportation within their respective facility. This individual is responsible for overseeing all aspects of trailer and yard management, shipping and scheduling, carrier coordination, and inbound/outbound logistics within the fulfillment center. This role ensures operational excellence, safety compliance, and timely movement of freight while serving as the primary liaison between internal departments and external carriers.

Key Responsibilities

• Act as the primary point of contact for local and national carrier communication, triaging and resolving transportation‑related issues.
• Handle truck yard escalations and coordinate timely resolutions to maintain operational flow, including ownership of YMS integrity.
• Monitor, investigate, and drive process improvements based on key KPIs such as Yard‑to‑Empty, Claim Filing Timeline, Late Ships, Late Inducts, On‑Time Performance, Air Upgrades, Yard Capacity Utilization and Trailer Dwell Time.
• Coach, develop, and ensure adequate staffing for Transportation Coordinators by providing regular feedback, monitoring performance, and applying corrective actions when necessary.
• Support peak readiness planning (e.g., Anniversary, Holiday) including carrier capacity monitoring, surge mitigation strategies.
• Manage relationships with building departments and stay current on evolving building processes and procedures.
• Participate in weekly meetings across Last Mile, FC Transportation, and Carrier teams to review performance and align on operational goals.
• Contribute to transportation process standardization efforts as needed across the network.

What You Should Have

• 5+ years of experience in transportation, logistics, or fulfillment center operations.
• Strong understanding of yard management systems, shipping platforms, and carrier networks.
• Proven ability to lead and grow teams while driving process improvements.
• Excellent communication and organizational skills.
• Ability to analyze data and take action based on improvement opportunities.
• Proficiency in Microsoft Excel, Looker or Tableau, YMS, and TMS platforms.

Pay range: $68,500.00 - $117,500.00 Annual.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.

Additional Information

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Nordstrom

We’re a fast‑moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

Customer obsessed. We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

Owners at heart. We treat every interaction as an opportunity to make an impact and deliver excellence.

Curious and ever changing. We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

Here to win. We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

We extend ourselves. We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!