Assistant General Manager - East Coast Fulfillment Center

Nordstrom Inc; Elizabethtown (Lancaster County); On-site; USD 111,000 - 187,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement plan

Paid time off

Life insurance

Disability insurance

Merchandise discount

Employee Assistance Program

Job summary

Nordstrom Inc is seeking an Assistant General Manager for a single Fulfillment Center location. The AGM will lead a team of Operations Managers, drive efficiency, cost reductions, and ensure alignment with corporate initiatives.

This role requires strategic thinking, strong EI, and an ability to influence across the network. The position focuses on processing operations, staffing, and continuous improvement projects with relocation benefits available.

Qualifications

• 8+ years of Fulfillment Center leadership experience.
• Graduate-level degree in related discipline a plus.
• Demonstrated ability to manage large teams and to influence through data-driven decisions.
• Strong verbal and written communication and relationship-building skills.
• Relocation benefits available.

Responsibilities

• Lead operations teams across shifts to optimize pick, pack, and ship performance.
• Drive cost reductions and key fulfillment programs to improve efficiency.
• Partner with leadership across the network to align with strategic goals.

Skills

Fulfillment center leadership

Staff development

Data-driven decision making

Cross-functional collaboration

Strategic planning

Education

Graduate-level degree or higher in related discipline

Job description

Job Description The Assistant General Manager (AGM) is responsible for leading operations teams in a single Fulfillment Center location. Reporting to the Building Director/GM, this position directly manages a team of Operations manager, focused on efficiency of day-to-day operations, cost reductions key fulfillment programs affecting the building, and general management of all processing (pick, pack, ship) duties. This critically important role will enable succession planning within the Fulfillment network. This is a leadership position that requires a combination of focus and flexibility, as well as a willingness to play an active role in the management of our fulfillment center and network. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation and an understanding of how to drive effectiveness and efficiency at scale. A day in the life… Strategic in nature and may be the functional leader (second to the building GM). This level of management takes a leading, deciding, driving and integrating approach to managing the organization. Supervises Operations Managers across all shifts – responsible for all processing functional areas. Assists in the recruiting, training and development of managers and employees Drives effective communication across processing areas to ensure building alignment to goals and key initiatives Participates as key stakeholder in building level process, capital or other improvement projects; partners with Seattle/Corporate teams as necessary Responsible for achieving defined operational metrics Plans programs to achieve high-level business objectives established by top-level management Achieves expense objectives within assigned area You own this if you have… A minimum of 8 years of Fulfillment Center leadership experience. Graduate-level degree in related discipline a plus Demonstrated strong capability in managing large teams, in verbal and written communication skills and in creating effective relationships to influence and collaborate Strong belief and experience in data-driven decision making Proven ability to build effective teams and lead through influence and collaboration Ability to develop reliable, cost-effective systems and procedures Demonstrated success at identifying, developing and retaining quality talent Relocation benefits available!

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $111,000.00 - $186,500.00 Annual

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

This position may be eligible for performance-based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!