Transportation Operations Lead - Lean, Safety & CX

Amazon Inc.; Mississippi; On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon is hiring Transportation Area Managers to support operations nationwide, including Mississippi. You will lead a team of Transportation Associates, focusing on safety, quality, customer experience, and productivity while driving lean improvements.

Responsibilities include partnering with site leadership on metrics, implementing standard work, and mentoring hourly staff to meet delivery promises. A background in engineering/operations or related fields is preferred, with 2+ years of

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Collaborate with site leadership on quality and Customer Experience metrics, including root cause analysis of problem areas.
• Streamline logistics in the operation through the implementation of standard work and team leadership.
• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.
• You and your team of Transportation Associates are responsible for Amazon customers receiving their orders.
• Manage safety, quality, productivity, and customer delivery promises.
• Lead change at internet speed because innovation drives Amazon.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Education

Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Tools

Lean techniques

Kaizen

Six Sigma

Job description

Amazon is hiring Transportation Area Managers to support operations nationwide, including Mississippi. You will lead a team of Transportation Associates, focusing on safety, quality, customer experience, and productivity while driving lean improvements.

Responsibilities include partnering with site leadership on metrics, implementing standard work, and mentoring hourly staff to meet delivery promises. A background in engineering/operations or related fields is preferred, with 2+ years of