Transportation Network Liaison & Provider Relations Coach

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

State of the art fitness center on‑sit

Medical Insurance with Dental and Vis

Life, short-term, and long-term disa

Career advancement opportunities and专业

Wellness programs that promote a健康work

Flexible Spending Account – HealthCare

CalPERS retirement

457(b) option with a contribution m

Paid life insurance for employees

Pet care insurance

Job summary

Inland Empire Health Plans seeks a Transportation Network Representative to serve as the frontline contact for transportation providers and facilities. You will coach, onboard, and enforce performance standards, conduct audits, and manage trip-level triage to ensure timely, compliant services.

This role requires strong organization, attention to detail, and the ability to build relationships with providers to uphold quality member care and support IEHP’s quality goals like HEDIS and NCQA

Qualifications

• 3+ years in transportation operations or healthcare network coordination.
• Experience training providers on processes and compliance standards.
• Field-based work experience with clear policy communication skills.

Responsibilities

• Execute audits and inspections of transportation providers and facilities.
• Coordinate facility liaison activities and scheduling/triage for trips.
• Coach, onboard, and enforce performance standards for providers.
• Conduct member and provider outreach and documentation.
• Prepare accounts payable evidence packages and support VoM initiatives.

Skills

NEMTAC standards

Healthcare compliance

Provider performance mgmt

Dispatch optimization

Standing Orders SOPs

Billing integrity

Scheduling platforms

Data analytics

VoM analytics

Excel pivot tables

Policy documentation

Policy communication

Education

High School Diploma or GED

Associate degree (preferred)

PASS Certification (preferred)

Tools

Microsoft Excel

Microsoft Word

Job description

Inland Empire Health Plans seeks a Transportation Network Representative to serve as the frontline contact for transportation providers and facilities. You will coach, onboard, and enforce performance standards, conduct audits, and manage trip-level triage to ensure timely, compliant services.

This role requires strong organization, attention to detail, and the ability to build relationships with providers to uphold quality member care and support IEHP’s quality goals like HEDIS and NCQA