Transportation Manager

Homewood Suites by Hilton Florence; Florence (KY); On-site; USD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled Transportation Manager to oversee transportation services at a vibrant hotel near the airport. This role is pivotal in ensuring a seamless transportation experience for guests and team members, managing shuttle operations, and collaborating with local transportation partners. Ideal candidates will have a strong customer-centric approach, excellent organizational skills, and relevant experience in hospitality or transportation. Join a dynamic team that values professionalism and teamwork, and contribute to creating memorable experiences for all guests. If you are passionate about service excellence and possess the ability to lead a team, this opportunity is made for you.

Qualifications

• Bachelor’s degree in hospitality management or related field preferred.
• Previous experience in transportation management or hospitality required.

Responsibilities

• Manage transportation services, including shuttle operations and partnerships.
• Provide exceptional customer service and assist with transportation arrangements.

Skills

Organizational Skills

Customer Service

Leadership

Communication

Transportation Management

Microsoft Office Suite

Knowledge of Transportation Regulations

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Tools

Transportation Management Software

Job description

Homewood Suites Cincinnati Airport South – Florence, KY, US

Job Summary: Seeking a skilled Transportation Manager to oversee transportation services for guests and team members at Homewood Suites Cincinnati Airport South - Florence. Responsibilities include managing shuttle services, working with external transportation partners, and ensuring a smooth transportation experience for all guests. The ideal candidate will possess strong organizational skills, a customer-centric approach, and relevant experience in hospitality or transportation.

Responsibilities:

1. Transportation Coordination:
   • Manage the hotel’s transportation services, including shuttle operations, airport transportation, and partnerships with local transportation providers.
   • Develop and implement efficient transportation schedules to meet guest needs and optimize resource usage.
2. Guest Services:
   • Provide exceptional customer service by addressing guest inquiries and concerns related to transportation.
   • Assist guests with transportation arrangements, including airport transfers, local attractions, and event transportation.
3. Fleet Management:
   • Oversee the maintenance and operation of hotel vehicles, ensuring they are safe, clean, and in good working condition.
   • Schedule regular inspections and repairs for hotel transportation assets.
4. Staff Management:
   • Hire, train, and supervise transportation staff, including drivers and support personnel.
   • Foster a positive and efficient work environment, promoting teamwork and professional development.
5. Budget Management:
   • Develop and manage the transportation department budget, ensuring cost-effectiveness and adherence to financial targets.
   • Monitor and report on transportation expenses and revenue.
6. Compliance and Safety:
   • Ensure all transportation operations comply with local, state, and federal regulations, including safety standards and licensing requirements.
   • Implement safety protocols and conduct regular training for transportation staff.
7. Vendor Relations:
   • Maintain strong relationships with local transportation vendors and service providers.
   • Negotiate contracts and service agreements to ensure quality and cost-effective transportation options for guests.
8. Performance Monitoring:
   • Analyze transportation service metrics and guest feedback to identify areas for improvement.
   • Implement changes as needed to enhance guest satisfaction and operational efficiency.

Working Conditions:

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be able to lift up to 75 pounds and assist with luggage when needed.

Application Process:

Interested candidates should submit their resume and a cover letter outlining their relevant experience through this posting, or by submitting a resume in person at the hotel during normal business hours at 1090 Vandercar Way, Florence, KY 41042. Homewood Suites Cincinnati Airport South - Florence is an equal opportunity employer and values diversity in our workforce. We encourage all qualified individuals to apply.

Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.
• Previous experience in transportation management, hospitality, or customer service required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office Suite and transportation management software.
• Knowledge of local transportation regulations and safety standards.
• Valid driver’s license and a clean driving record.

Compensation:

$40,000 - $45,000 yearly