Transportation Management Center (TMC) Operator I

Gannett Fleming; City of Albany (NY); On-site; USD 28,929 - 34,440; Part time

Benefits offered by this job

Hybrid work

Benefits package

401(k)

PTO

Tuition reimbursement

Professional development

Incentive pay

Job summary

GFT is seeking a PART TIME Transportation Management Center Operator in Albany, NY. This on-site position requires regular attendance at the Albany office and involves traffic operations, incident response, and data monitoring in a 24/7 environment.

The role emphasizes using CCTV, ITS and state DOT systems to maintain situational awareness, coordinate with DOT and emergency responders, and ensure accurate traveler information is published. Hybrid benefits and robust training are offered.

Qualifications

• High school diploma or GED required.
• Exceptional written and verbal communication skills in English.
• Proficiency in communicating information over a radio system or network.
• Expertise in using freeway management and other traffic control computer applications.
• Strong ability to write reports and correspondence.
• Effective coordination of real-time activities and priorities.
• Strong interpersonal skills and the ability to work effectively within a diverse team.
• Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely.

Responsibilities

• Situational Awareness: Understand what’s happening on the State DOT road network in the TMC.
• Traffic Monitoring: Monitor traffic cameras and respond to incidents quickly.
• Maintenance Dispatch: Dispatch DOT staff and crews for routine and emergency road maintenance.
• Road Closures: Monitor closures and notify staff of unauthorized closures.
• Equipment Monitoring: Monitor field equipment and report issues.
• Traffic Monitoring Tools: Use TMC equipment to monitor traffic.
• Sign Deployment: Put up signing plans on VMS/DMS.
• Real-time Monitoring: Manage CCTV, signs and detection systems.
• Traveler Information: Communicate accurate traveler information.
• Public Service Platforms: Verify information on public platforms.
• Hotspots Monitoring: Monitor hotspots and changes in road alignments.

Skills

English proficiency

Radio communication

Traffic software

Data entry

Report writing

Multitasking

Windows familiarity

Education

High school diploma or GED

Tools

CCTV systems

ITS software

Traffic management systems

Job description

What You Will Do:

GFT is seeking a PART TIME Transportation Management Center (TMC) Operator to join our Practice or CBG Team in Albany, NY! This role follows an on‑site position, requiring regular attendance at our Albany, NY office.

Position Type:

• Part‑Time

What you’ll be challenged to do:

A Traffic Systems Dispatcher/Operator and Data Collection is responsible for Traffic Operations situational awareness, data entry, and monitoring a designated region, district, and roadway for normal and emergency conditions to identify incidents, coordinate response, and update status for DOT and consultant management in a 24/7/365 environment, using various software, CCTV, and Intelligent Transportation Systems (ITS).

In this capacity, the successful candidate will be responsible for the following:

• Situational Awareness: Understand what’s happening on the State DOT road network in the Traffic Management Center (TMC).
• Traffic Monitoring: Monitor traffic cameras to spot and respond to incidents quickly using CCTV cameras, congestion info from state and commercial sources, crowdsourcing apps like Google Traffic and Waze, and working with partners such as Police and DOT.
• Maintenance Dispatch: Dispatch DOT staff and contracted crews for routine and emergency road maintenance such as fixing potholes, maintaining traffic signs, electrical traffic control devices, salting, and snow removal.
• Road Closures: Proactively monitor road closures and notify DOT staff about any unauthorized closures.
• Equipment Monitoring: Monitor field equipment, dashboards, and software/hardware used in the TMC and report any issues to DOT maintenance staff.
• Traffic Monitoring Tools: Use TMC equipment and software to actively monitor traffic.
• Sign Deployment: Put up signing plans on DOT's Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
• Real‑time Monitoring: Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other systems to manage traffic.
• Traveler Information: Ensure traveler information is communicated accurately and timely through DOT's channels.
• Public Service Platforms: Verify the accuracy of traveler information on DOT's public service platforms and report any issues.
• Hotspots Monitoring: Monitor hotspots, smart work zones, and changes in road/lane alignments using CCTV cameras and other sources. Communicate with various stakeholders to gain a comprehensive view of road conditions.

What you will bring to our firm:

• High school diploma or GED required
• Exceptional written and verbal communication skills in English
• Proficiency in communicating information over a radio system or network
• Expertise in using freeway management and other traffic control computer applications
• Strong ability to write reports and correspondence
• Effective coordination of real‑time activities and priorities
• Strong interpersonal skills and the ability to work effectively within a diverse team
• Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely
• Ability to multitask and thrive in a fast‑paced environment
• Proficiency in using computers with Windows‑based applications
• Flexibility to work alternate schedules and be on‑call as necessary
• Familiarity with Regional DOT Interstates and local roadways (preferred)
• Experience in public safety, emergency management, transportation dispatch, or related fields (preferred)

Featured Benefits:

• Hybrid (in‑person and remote) work environment
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance
• Tax‑deferred 401(k) savings plan
• Competitive paid‑time‑off (PTO) accrual
• Tuition reimbursement for continued education
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions

Company Overview:

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.

Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.

GFT: Ingenuity That Shapes Lives is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.

Location:

Albany, NY

This is a Part Time position

Compensation:

The range for this position is $21‑25 per hour. Salary is dependent upon experience and geographic location.

Core Business Hours: 7/365/24

Employment Status: Full‑Time

GFT requires the successful completion of a criminal background check for all advertised positions.