Transportation Dispatcher

Vail Resorts, Inc.; Truckee (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free passes

Free ski lessons

40% retail discounts

401(k) retirement plan

Employee assistance program

Training and professional development

Referral program

Job summary

Vail Resorts, Inc. is hiring for winter seasonal roles in the mountains. The Transportation Dispatcher position coordinates daily services, links drivers with guests and staff, and keeps routes efficient during winter operations.

Starting pay ranges and season length are posted; the company offers ski passes, training, and a range of employee benefits to support performance and growth on the team.

Qualifications

• High school diploma or equivalent required.
• Customer service, transportation, dispatch, hospitality or operations experience.
• Strong communication skills required.
• Flexible schedule availability preferred.
• Knowledge of mountain road conditions and winter operations helpful.

Responsibilities

• Coordinate and monitor daily transportation services including guest shuttles and employee transport.
• Assign drivers, vehicles, and routes based on needs; maintain real-time communication with drivers.
• Monitor locations, schedules, passenger volumes and service levels; adjust routes for weather or traffic.
• Ensure on-time performance and efficient resource use.
• Respond to guest and employee transportation requests professionally and promptly.
• Promote a safety-first culture and ensure compliance with resort policies and regulations.

Skills

Customer service

Transportation

Dispatch

Hospitality

Operations experience

Education

High school diploma or equivalent

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits:

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Transportation Dispatcher is responsible for coordinating daily transportation operations to ensure safe, efficient, and reliable service for guests, employees, and resort partners. This position serves as the primary communication link between drivers, guests, resort departments, and management, while monitoring schedules, responding to operational changes, and maintaining excellent customer service.

Job Specifications:

• Starting Wage: $16.90/hr - $18.45/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Housing Availability: No

Job Responsibilities:

Dispatch & Operations Coordination

• Coordinate and monitor daily transportation services, including guest shuttles, employee transportation, special events, and charter services.
• Assign drivers, vehicles, and routes based on operational needs.
• Maintain real-time communication with drivers via radio, phone, and dispatch software.
• Monitor vehicle locations, schedules, passenger volumes, and service levels throughout the day.
• Adjust routes and schedules to address traffic, weather conditions, vehicle breakdowns, and
• operational changes.
• Ensure on-time performance and efficient resource utilization.

Guest & Employee Service

• Respond to guest and employee transportation requests in a professional and courteous manner.
• Provide information regarding shuttle schedules, pick-up locations, resort facilities, and transportation options.
• Resolve transportation-related concerns and service issues promptly.
• Communicate delays, route changes, and service disruptions to guests and resort departments.

Safety & Compliance

• Promote and support a safety-first culture within the transportation department.
• Monitor driver compliance with resort policies and transportation regulations.
• Assist with accident, incident, and emergency response procedures.
• Maintain accurate records of driver assignments, incidents, and operational activities.

Job Requirements:

• High school diploma or equivalent; customer service, transportation, dispatch, hospitality, or operations experience; strong communication skills; computer proficiency; flexible schedule availability.
• Previous dispatching experience; ski resort or hospitality experience; knowledge of mountain road conditions and winter operations.

The expected pay range is$16.90/hr - $18.45/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove