Customer Account Representative

Swift Transportation; Memphis (TN); On-site; USD 29,000 - 32,000; Full time

Job summary

Swift Transportation is seeking a customer service professional to support internal and external customers from our Memphis location, focusing on reliable communication and efficient load handling.

Responsibilities include processing load details, accurately entering information, and tracking shipments while coordinating with operations to optimize freight capacity. A strong telephone, time-management, and teamwork skill set is required, with an associates degree or equivalent experience.

Qualifications

• Previous customer service or related area in transportation industry preferred.
• Must possess outstanding telephone skills.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience required.

Responsibilities

• Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.
• Incumbents may be assigned to alternate work shifts based on company and customer needs.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Develop and grow customer relationships while assisting in balancing the freight capacity.
• Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
• Input all load information to the system accurately. Ensure customer information is accurate and current.
• Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

Skills

Customer service

Telephone skills

Time management

Teamwork

Education

Associates degree

Job description

Schedule:

Monday-Friday 8am-5pm

Compensation:

$21-23 depending on experience and qualifications

Who We Are:

Swift Transportation has been an

Description

Position at Swift Transportation

Schedule: Monday-Friday 8am-5pm

Compensation: $21-23 depending on experience and qualifications

Who We Are: Swift has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs.

• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Develop and grow customer relationships while assisting in balancing the freight capacity.
• Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
• Input all load information to the system accurately. Ensure customer information is accurate and current.
• Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

Qualifications: What you need to bring

• Previous customer service or related area in transportation industry preferred.
• Must possess outstanding telephone skills.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience required.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.