Transportation Customer Service & Dispatcher

Commonwealth-of-Pennsylvania; Honesdale (Wayne County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Public service environment

Job summary

The Commonwealth of Pennsylvania's Wayne County Area Agency on Aging Transportation Department in Honesdale seeks a Clerk 2 to support drivers, supervisors, and customers. This frontline role handles reservations, intake forms, data verification and general office duties in a public service setting.

Full-time, 7:00 AM–4:00 PM with occasional evenings or weekends; telework is not available. PA residency; background check and drug screening required.

Qualifications

• Six months as a Clerk 1 or equivalent experience.
• Completion of a high school business curriculum.
• Any equivalent experience and/or training.

Responsibilities

• Trip Coordination: Take travel reservations from existing consumers; direct and communicate with drivers to ensure safe, reliable, and timely transportation.
• Customer Intake: Help new consumers complete forms to apply for transportation services.
• Data Verification: Check and ensure the accuracy of customer data, addresses, trip mileage, and reimbursement amounts and totals.
• Front Desk Communication: Greet walk-ins, answer phones, take messages, and provide accurate general information, reliable and courteous customer service.
• Clerical Work: Perform data entry, scan documents, and process mail; help maintain filing systems and ensure records are updated.
• Agency Staff Support: Meet deadlines in a timely manner and maintain smooth paperwork flow for case management staff.

Education

Six months Clerk 1 experience or eighth grade education

High school business curriculum

Any equivalent experience and/or training

Job description

The Commonwealth of Pennsylvania's Wayne County Area Agency on Aging Transportation Department in Honesdale seeks a Clerk 2 to support drivers, supervisors, and customers. This frontline role handles reservations, intake forms, data verification and general office duties in a public service setting.

Full-time, 7:00 AM–4:00 PM with occasional evenings or weekends; telework is not available. PA residency; background check and drug screening required.