Transportation Dispatcher & Front Desk Clerk

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Commonwealth of Pennsylvania’s Wayne County Area Agency on Aging Transportation Department is seeking a Clerk 2 to support drivers, supervisors, and caseworkers with front desk and clerical duties in a public service setting. Responsibilities include coordinating trips, assisting customers with intake, verifying data, and maintaining records to ensure smooth operations.

The role requires reliable customer service, data entry, and organizational skills, with work hours 7:00 AM–4:00 PM and

Qualifications

• Six months as a Clerk 1 or equivalent experience.
• High school diploma or equivalent.
• Any equivalent experience and training providing required knowledge and abilities.

Responsibilities

• Coordinate travel reservations with drivers to ensure safe, reliable transportation.
• Assist new consumers with intake forms for transportation services.
• Verify accuracy of customer data, addresses, trip mileage, and reimbursement amounts.
• Greet walk-ins, answer phones, take messages, and provide reliable information.
• Perform data entry, scan documents, and maintain filing systems.

Skills

Customer service

Data entry

Front desk

Telephone etiquette

Education

High school diploma or equivalent

Job description

Commonwealth of Pennsylvania’s Wayne County Area Agency on Aging Transportation Department is seeking a Clerk 2 to support drivers, supervisors, and caseworkers with front desk and clerical duties in a public service setting. Responsibilities include coordinating trips, assisting customers with intake, verifying data, and maintaining records to ensure smooth operations.

The role requires reliable customer service, data entry, and organizational skills, with work hours 7:00 AM–4:00 PM and