Clerk 2 (Customer Service Representative/Dispatcher) (Local Government)

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Commonwealth of Pennsylvania’s Wayne County Area Agency on Aging Transportation Department is seeking a Clerk 2 to support drivers, supervisors, and caseworkers with front desk and clerical duties in a public service setting. Responsibilities include coordinating trips, assisting customers with intake, verifying data, and maintaining records to ensure smooth operations.

The role requires reliable customer service, data entry, and organizational skills, with work hours 7:00 AM–4:00 PM and

Qualifications

• Six months as a Clerk 1 or equivalent experience.
• High school diploma or equivalent.
• Any equivalent experience and training providing required knowledge and abilities.

Responsibilities

• Coordinate travel reservations with drivers to ensure safe, reliable transportation.
• Assist new consumers with intake forms for transportation services.
• Verify accuracy of customer data, addresses, trip mileage, and reimbursement amounts.
• Greet walk-ins, answer phones, take messages, and provide reliable information.
• Perform data entry, scan documents, and maintain filing systems.

Skills

Customer service

Data entry

Front desk

Telephone etiquette

Education

High school diploma or equivalent

Job description

Located in scenic Honesdale, PA - Wayne County Area Agency on Aging (AAA) Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package.

DESCRIPTION OF WORK

This position with the Area Agency on Aging performs a wide range of front desk and clerical duties to support drivers, supervisors, and caseworkers as well as community members who are consumers of our services. In this Clerk 2 position serving as a Customer Service Representative/Dispatcher, you will perform the following duties:

• Trip Coordination: Take travel reservations from existing consumers; direct and communicate with drivers to ensure safe, reliable, and timely transportation
• Customer Intake: Help new consumers complete forms to apply for transportation services
• Data Verification: Check and ensure the accuracy of customer data, addresses, trip mileage, and reimbursement amounts and totals
• Front Desk Communication: Greet walk-ins, answer phones, take messages, and provide accurate general information, reliable and courteous customer service
• Clerical Work: Perform data entry, scan documents, and process mail; help maintain filing systems and ensure records are updated
• Agency Staff Support: Meet deadlines in a timely manner and maintain smooth paperwork flow for case management staff

Work Schedule and Additional Information

• Full-time employment
• Work hours vary from 7:00 AM to 4:00 PM, with a 30-minute lunch. Work schedule includes irregular, evening, and weekend hours.
• Occasional travel in and out of the county for meetings may be required.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

Other Requirements

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.
• A conditional offer of employment will require a drug screening.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Veterans

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.