Transportation Coordinator: Lead Driver Routes & Scheduling

DS Bus Lines; Braintree, Northern (MA, KY); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator to supervise 30-60 drivers, design efficient routes, and oversee daily communications between drivers and multiple departments. The role emphasizes accurate messaging, professional relations with clients, and maintaining compliance with company policies.

The position requires strong customer service, problem-solving, and technology skills with MS Office, SharePoint, Outlook, and mobile devices.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated with a strong work ethic.
• Excellent customer service skills and attention to detail.
• Able to learn company programs, clients, and employees quickly.
• Enjoy working with children.
• Strong technology skills with MS Office, SharePoint, Outlook, Excel and Word.
• Must maintain a safe driving record and driver’s license.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to individual client needs.
• Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Receive, record, retrieve and deliver messages accurately, clearly and pleasantly; solve operational problems while maintaining cordial relations.
• Maintain compliance with Company policies and develop driver skills through discussion and example.
• Promote good performance and recommend reassignment or appropriate discipline for non-compliance.
• Spend time behind the wheel to know routes, clients, drivers, and programs; observe and supervise drivers and provide emergency back-up.
• Build and maintain a professional rapport with customers including programs, guardians, and clients.
• Maintain detailed and organized records to accurately perform monthly billing.

Skills

Supervising experience

Customer service

Problem solving

Self-motivated

Adaptability

Team leadership

Microsoft Office

Google Chrome

Android tablets

Communication skills

Tools

SharePoint

Outlook

Excel

Word

Google Chrome

Android tablets

Job description

Beacon Mobility is seeking a Transportation Coordinator to supervise 30-60 drivers, design efficient routes, and oversee daily communications between drivers and multiple departments. The role emphasizes accurate messaging, professional relations with clients, and maintaining compliance with company policies.

The position requires strong customer service, problem-solving, and technology skills with MS Office, SharePoint, Outlook, and mobile devices.