Transportation Coordinator (Customer Onsite - 3rd Shift)

SmartRecruiters, Inc.; Georgia; Híbrido; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health plan

Life insurance

ESPP

Descripción de la vacante

Expeditors seeks a Transportation Coordinator for the 3rd shift to ensure smooth logistics operations onsite. You will coordinate with customers, 3PLs, and carriers to meet KPIs, optimize cost, and drive performance at hub locations. This role requires strong communication and data-driven decision making.

You will act as the main contact for internal teams and external vendors, handling shipments, domestic and international, and resolving bottlenecks to maintain OTIF and customer satisfaction.

Formación

• Bachelor's degree or equivalent working experience.
• 1-2 years in supply chain, logistics or transportation.
• Experience with ERP/TMS/WMS systems is preferred.
• Knowledge of international shipping regulations and customs procedures.
• Strong communication and negotiation skills.

Responsabilidades

• Build customer relationships and provide excellent service.
• Coordinate with customers, 3PLs, carriers, and warehouses to meet KPIs.
• Arrange transportation, optimize cost and transit time.
• Monitor carrier performance and develop transportation insights.
• Serve as liaison between vendor and carrier for on-site operations.

Conocimientos

Communication

Analytical thinking

Negotiation

Self-starter

Data interpretation

Educación

Bachelor's degree

Herramientas

ERP systems

TMS

WMS

Descripción del empleo

Transportation Coordinator (Customer Onsite - 3rd Shift)

Full-time

“We’re not in the shipping business; we’re in the information business” –Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position

The Transportation Coordinator is responsible for ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities

• Build customer relationship and provide excellent customer service, understanding their needs and goals


• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience


• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF


• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required


• Drive carrier and service provider performance for the Hub and Spoke locations


• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management


• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location


• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise


• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly


• Acts as a liaison between Google’s warehouse vendor and carrier


• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention


• Monitor inbound and outbound deliveries ensuring it reaches destination as requested


• Proactively approach and resolve bottlenecks in the shipping and receiving processes


• Develop and monitor carrier KPIs and metrics for transportation analysis


• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

Required Qualifications

• Bachelor's degree or equivalent working experience


• 1-2 years experience in supply chain, logistics and or transportation (preferred)


• Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).


• Knowledge of international shipping regulations and customs procedures


• Effective communication and negotiation skills


• Analytical mindset with the ability to interpret data and make informed decisions


• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time


• Health Plan: Medical


• Life Insurance


• Employee Stock Purchase Plan


• Training and Personnel Development Program


• Growth opportunities within the company


• Employee Referral Program Bonus

Reporting Structure

• Transportation Manager