Transportation Coordinator (Customer Onsite - 3rd Shift)

Expeditors; Ellenwood (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the 회사

Employee Referral Program Bonus

Job summary

Expeditors is seeking a Transportation Coordinator for the onsite 3rd shift to drive efficient logistics operations. You will coordinate with customers, 3PLs, and carriers to ensure on-time shipments and cost-effective transportation.

Responsibilities include managing warehouse inbound/outbound flow, monitoring carrier performance, and providing data-driven insights to improve efficiency. This role emphasizes collaboration, problem solving, and customer service in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent working experience
• 1-2 years experience in supply chain, logistics and/or transportation (preferred)
• Experience in logistics software and systems such as ERP, TMS, WMS
• Knowledge of international shipping regulations and customs procedures
• Effective communication and negotiation skills
• Analytical mindset with ability to interpret data and make informed decisions
• Self-starter with ability to triage and prioritize tasks in a fast-paced environment

Responsibilities

• Build customer relationships and provide excellent customer service
• Identify and address issues impacting customer satisfaction and improve the overall experience
• Coordinate with customers, 3PLs, carriers, warehouses, and other stakeholders to streamline the supply chain and meet KPIs/OKRs
• Arrange transportation for shipments, coordinating with freight forwarders, carriers, and haulers
• Drive carrier and service provider performance for Hub and Spoke locations
• Manage inbound/outbound warehouse activities, and trailer capacity
• Support data collection and analytics to improve transportation efficiency
• Collaborate with multiple parties to resolve issues
• Serve as main contact for logistics inquiries with internal departments and external vendors
• Coordinate with Google’s warehouse vendor and international shipments
• Monitor inbound/outbound deliveries to ensure on-time arrival
• Proactively resolve bottlenecks in shipping and receiving
• Develop and monitor carrier KPIs and metrics
• Identify corrective actions for delivery issues and SOPs

Skills

Effective communication

Negotiation skills

Analytical mindset

Self-starter

Education

Bachelor's degree or equivalent working experience

Tools

ERP systems

Transportation Management System (TMS)

Warehouse Management System (WMS)

Job description

Transportation Coordinator (Customer Onsite - 3rd Shift)

Full-time

“We’re not in the shipping business; we’re in the information business” –Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position

The Transportation Coordinator is responsible for ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities

• Build customer relationship and provide excellent customer service, understanding their needs and goals


• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience


• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF


• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required


• Drive carrier and service provider performance for the Hub and Spoke locations


• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management


• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location


• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise


• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly


• Acts as a liaison between Google’s warehouse vendor and carrier


• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention


• Monitor inbound and outbound deliveries ensuring it reaches destination as requested


• Proactively approach and resolve bottlenecks in the shipping and receiving processes


• Develop and monitor carrier KPIs and metrics for transportation analysis


• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

Required Qualifications

• Bachelor's degree or equivalent working experience


• 1-2 years experience in supply chain, logistics and or transportation (preferred)


• Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).


• Knowledge of international shipping regulations and customs procedures


• Effective communication and negotiation skills


• Analytical mindset with the ability to interpret data and make informed decisions


• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time


• Health Plan: Medical


• Life Insurance


• Employee Stock Purchase Plan


• Training and Personnel Development Program


• Growth opportunities within the company


• Employee Referral Program Bonus

Reporting Structure

• Transportation Manager