Transportation Coordinator

Paylocity; Tucson, Northern (AZ, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Group health insurance

403B employer match

Paid time off

Paid holidays

Job summary

ICS in Tucson, AZ, is seeking a Transportation Coordinator to manage daily transportation services for seniors and individuals with disabilities. You will schedule rides, coordinate volunteer drivers, maintain records, and ensure service quality.

This in-office role reports to the Senior Services Manager and supervises transportation volunteers. The position requires strong communication, organization, and the ability to handle multiple schedules.

Qualifications

• Experience with seniors and disabled adults.
• Excellent written and oral communication.
• Strong organization and attention to detail.
• Ability to multi-task and be flexible.
• Valid Arizona driver’s license or able to obtain one; clean record.
• Background check and Level One Fingerprint Clearance Card required.

Responsibilities

• Coordinate transportation and shopping services, including ride scheduling and ride matching.
• Maintain client records and services in CaseWorthy.
• Assist with program evaluations and participant satisfaction initiatives.
• Serve as primary contact for Transportation participants and volunteers.
• Train and supervise volunteer drivers and office volunteers; ensure compliance with policies and grants.
• Coordinate ICS EV vehicles – training, maintenance, inspections, and charging.
• Prepare monthly and quarterly program reports and maintain documentation.
• Develop, maintain, and update Transportation procedures and training materials.

Skills

Seniors experience

Communication skills

Organization / detail oriented

Multi-tasking / flexibility

Schedule coordination

Customer service

Confidentiality

Teamwork

Education

High School Diploma

Tools

CaseWorthy

Job description

Description

Under the general direction of the Senior Services Manager, The Transportation Coordinator is responsible for the daily coordination and administration of transportation services for older adults and individuals with disabilities. This position schedules rides, coordinates volunteer drivers, maintains participant records, ensures service quality and compliance, and serves as a liaison between participants, volunteers, caregivers, and community partners. The Transportation Coordinator promotes safe, reliable, and efficient transportation services that support participants' independence and access to essential resources.

All positions at ICS are expected to interact with participants, volunteers, donors and staff in a professional manner, reflecting ICS’s Core Values Service First, Active Compassion, Purposeful Collaboration, Always Accountable, and Courageous Innovation.

Duties and Responsibilities:

• Coordinate and facilitate Transportation and Shopping services, including ride scheduling, ride requests, ride matching, and database updates.
• Maintain client records and services accurate in CaseWorthy
• Assist with program evaluations, surveys, and participant satisfaction initiatives
• Serve as a primary point of contact for Transportation participants and volunteers and maintain effective communication with staff and community partners.
• Train, manage, and supervise volunteer drivers and office volunteers, ensuring compliance with organizational policies, grant requirements, and agency standards,
• Design and conduct periodic training sessions to keep Transportation and Office volunteers informed of best practices, operational procedures, and program requirements.
• Train office volunteers and staff to assist with ride requests, ride matching, and other transportation-related duties.
• Coordinate EV ICS Vehicles, including volunteer driver training, routine maintenance, inspections, repairs, charging and serve as a substitute driver when needed.
• Manage volunteer mileage reimbursement and assist volunteers and Accounting with payment-related issues.
• Assist with monthly and quarterly program reports and maintain accurate program documentation.
• Develop, maintain, and update Transportation procedures and training materials for staff and volunteers.

Additional Duties

• Participate in ICS staff meetings
• Other job duties as assigned
• Support other Senior Services programs as needed

Requirements

Knowledge, Skills and Abilities:

• Experience working with seniors and disabled adults
• Strong written and oral communication skills
• Strong organization skills and keen attention to detail
• Ability to multi-task and be flexible
• Ability to coordinate multiple schedules, routes, and priorities simultaneously
• Excellent interpersonal and customer service skills when interacting with seniors, volunteers, caregivers, and community partners
• Ability to maintain confidentiality and handle sensitive client information appropriately
• Ability to work independently and collaboratively within a team environment

Minimum Qualifications:

• High School Diploma
• Ability to maintain a valid Arizona driver's license, reliable transportation, clean record, and current auto insurance
• Must pass a background check
• Must obtain and maintain a Level One Fingerprint Clearance Card

Reports to: Senior Services Manager

Supervises: Transportation volunteers

Work Schedule: Full time (Monday through Friday), 40 hours per week

Home Office Location: Northwest

Job Classification: Coordinator

Remote Work Eligibility: This is an in-office position

FLSA Status: Non-Exempt

Compensation: Dependent on qualifications and experience. Benefits provided include group health insurance, 403B employer match, generous Paid Time Off- 22 days within your first year worked, and paid holidays.