Transportation Claims & Carrier Relations Expert

Langham Logistics; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Langham Logistics is seeking an onsite Transportation Claims Associate in Indianapolis, IN. You will support daily operations focused on LTL and Truckload claims, carrier relationships, and billing accuracy, working with Accounting, Customer Service, and Operations.

The role emphasizes researching classifications, auditing invoices, and resolving EDI issues, while maintaining strong carrier partnerships and timely communication.

Qualifications

• High school diploma or equivalent required; relevant training preferred.
• Experience in transportation, logistics, freight brokerage, or supply chain operations.
• LTL experience required; freight claims experience strongly preferred.
• Experience with carriers and carrier account reps is advantageous.
• Familiarity with NMFC classifications, routing guides, and EDI preferred.
• Proficient with TMS and Microsoft Office tools.

Responsibilities

• Manage LTL and Truckload freight claims from identification through resolution.
• Maintain carrier relationships and coordinate with carrier reps on issues.
• Create and update routing guides, preferred carriers, and service levels.
• Research NMFC classifications, weight, dimensions, and related billing discrepancies.
• Audit carrier invoices for accuracy and assist Accounting with corrections.
• Review EDI unmatched transactions and coordinate with teams to resolve.
• Monitor yesterday's pickups and follow up on delays or unconfirmed pickups.
• Provide Transportation Customer Service assistance including tracking and exceptions.

Skills

LTL transportation knowledge

freight claims

carrier relationship management

problem solving

attention to detail

cross-functional teamwork

Education

High school diploma or equivalent

Related college education or industry training preferred

Tools

Transportation Management System (TMS)

Microsoft Office

Job description

Langham Logistics is seeking an onsite Transportation Claims Associate in Indianapolis, IN. You will support daily operations focused on LTL and Truckload claims, carrier relationships, and billing accuracy, working with Accounting, Customer Service, and Operations.

The role emphasizes researching classifications, auditing invoices, and resolving EDI issues, while maintaining strong carrier partnerships and timely communication.