Transportation Call Center Agent

Rural Metro Fire Department; Milwaukie (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

Global Medical Response in Milwaukie, OR is seeking a Call Taker to receive transportation requests and provide top‑tier service. You will use the call system to enter orders, share trip details, and maintain accurate records with attention to data quality.

This is a full‑time, on‑site role with a $20.00 per hour non‑exempt wage. Strong communication, organization, and teamwork are essential as you support scheduling and customer interactions in a fast‑paced environment, contributing to

Qualifications

• High School graduate or equivalent preferred but not required.
• English communication skills required for call handling and written records.
• Experience in call center or data entry roles is helpful.
• Ability to prioritize duties and stay organized under pressure.
• Proficient with computer programs and MS Office; quick to learn internal systems.
• Provide high level of customer service to internal and external customers.

Responsibilities

• Answer incoming calls in a timely, professional manner.
• Enter client orders accurately using the order system.
• Provide trip details and confirmation numbers to customers.
• Maintain responsive and professional customer experience at all times.
• Perform self-audits to ensure data entry accuracy.
• Participate in workgroups to brainstorm efficiency improvements.
• Meet call and data entry goals as set by management.
• Adhere to the scheduled work hours.

Skills

Customer service

Data entry

English communication

Organizational skills

Microsoft Office

Prioritization

Team player

Decision making

Attention to detail

Work under pressure

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Global Medical Response in Milwaukie, OR is seeking a Call Taker to receive transportation requests and provide top‑tier service. You will use the call system to enter orders, share trip details, and maintain accurate records with attention to data quality.

This is a full‑time, on‑site role with a $20.00 per hour non‑exempt wage. Strong communication, organization, and teamwork are essential as you support scheduling and customer interactions in a fast‑paced environment, contributing to