DISPATCHER (FULL TIME AND PART TIME)

TouchPoint Support Services; Milwaukee (WI); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Medical, Dental, Vision for full-time associates

Job summary

A leading healthcare support service provider is hiring for full-time and part-time DISPATCHER positions in Milwaukee. The role includes coordinating patient transportation services, providing quality customer service, and ensuring timely dispatching of requests. Candidates with prior experience in patient transport or medical dispatching are preferred but not required. Various benefits are offered, including health insurance for full-time associates and a supportive work environment.

Qualifications

• Prior patient transport and/or medical dispatch experience preferred but not required.
• Ability to apply knowledge of infection control practices and proper body mechanics.

Responsibilities

• Coordinate and monitor Patient Transportation activities.
• Provide quality customer service with attention to detail.
• Resolve problems related to patient or visitor complaints.

Skills

Customer service

Knowledge of patient transport concepts

Problem resolution

Job description

We are hiring immediately for full time and part time DISPATCHER positions. Address: Ascension Columbia Saint Mary's - 2301 North Lake Drive, Milwaukee, WI 53211. Note: online applications accepted only.

Schedule: Full time and part time schedules; days and hours may vary. Rotating weekends and holidays is required. More details upon interview.

Requirement: Prior patient transport and/or medical dispatch experience is preferred, but not required.

Fixed Pay Rate: $17.00 per hour.

TouchPoint

Job Summary

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Benefits

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug-free workplace.