Call Taker - ComTrans

Rural Metro Fire Department; Milwaukie (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

Global Medical Response in Milwaukie, OR is seeking a Call Taker to receive transportation requests and provide top‑tier service. You will use the call system to enter orders, share trip details, and maintain accurate records with attention to data quality.

This is a full‑time, on‑site role with a $20.00 per hour non‑exempt wage. Strong communication, organization, and teamwork are essential as you support scheduling and customer interactions in a fast‑paced environment, contributing to

Qualifications

• High School graduate or equivalent preferred but not required.
• English communication skills required for call handling and written records.
• Experience in call center or data entry roles is helpful.
• Ability to prioritize duties and stay organized under pressure.
• Proficient with computer programs and MS Office; quick to learn internal systems.
• Provide high level of customer service to internal and external customers.

Responsibilities

• Answer incoming calls in a timely, professional manner.
• Enter client orders accurately using the order system.
• Provide trip details and confirmation numbers to customers.
• Maintain responsive and professional customer experience at all times.
• Perform self-audits to ensure data entry accuracy.
• Participate in workgroups to brainstorm efficiency improvements.
• Meet call and data entry goals as set by management.
• Adhere to the scheduled work hours.

Skills

Customer service

Data entry

English communication

Organizational skills

Microsoft Office

Prioritization

Team player

Decision making

Attention to detail

Work under pressure

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

CALL TAKER (CTO)

Milwaukie, OR

Full-time

POSITION SUMMARY

Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company

Job description(s) are subject to change based on business necessity

Employee Status: Regular, Full-time, $20.00 per hour/non-exempt

RESPONSIBILITIES

• Answer in-coming calls

• Utilizing order system, enter client orders accurately

• Provide customer with trip details and confirmation number

• Ensure the customers experience is responsive and professional at all times

• Conduct self audits to ensure a high level of data entry accuracy

• Participate in workgroups to brainstorm improvements in efficiencies

• Reach call and data entry goals as set by Manager/Call Center Supervisor

• Adhere to work schedule

MINIMUM QUALIFICATIONS

• Education: High School Graduate or equivalent preferred but not required

• Age: All ComTrans employees must be at least 18 years old

• Experience: 1 year of call center experience preferred

• Work Schedule: Flexible and able to meet organizational needs

• Communicate effectively in English, both verbally and in writing

• Be well organized, efficient and ably to prioritize duties

• Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems

• Provide a high level of customer service to both internal and external customers

• Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct

• Be detailed oriented with a high level of accuracy

• Deescalate situations effectively

• Work independently

• Work well with others

• Be a strong team player

• Use sound judgment; make timely decisions and solve problems

• Possess exceptional follow-up skills

• Work well under pressure

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.