Transportation Call Center Administrator

Confidential; New York (NY); On-site; USD 39,778 - 56,653; Full time

Job summary

A public education agency is seeking a detail-oriented Transportation Call Center Administrator in New York City. Responsibilities include managing student transportation data, resolving service issues, and providing support for safe, efficient travel. Applicants should have strong data management skills and excellent customer service abilities. This role offers a competitive hourly rate and is crucial for ensuring smooth transportation operations.

Qualifications

• High attention to detail with the ability to multitask.
• Experience handling confidential information.
• Team-oriented with strong collaboration skills.

Responsibilities

• Maintain and update student transportation databases.
• Review and close out incident reports using ServiceNow (SNOW).
• Monitor bus locations via GPS to ensure routing efficiency.
• Collaborate with school staff, parents, and vendors.

Skills

Customer service abilities

Data management skills

Attention to detail

Clear communication skills

Collaboration skills

Tools

Microsoft Office Suite

ServiceNow (SNOW)

Job description

A public education agency is seeking a detail-oriented Transportation Call Center Administrator in New York City. Responsibilities include managing student transportation data, resolving service issues, and providing support for safe, efficient travel. Applicants should have strong data management skills and excellent customer service abilities. This role offers a competitive hourly rate and is crucial for ensuring smooth transportation operations.