Bilingual Call Center Specialist – Student Transportation

Nycsbus; New York (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

NYCSBUS is seeking a dedicated Bilingual Call Center Representative to join our Dispatch team at the Corporate Headquarters. The role focuses on inbound and outbound calls, assisting Spanish-speaking customers, and delivering accurate transportation information to families and schools.

Under supervision, you will update incident logs, use GPS tracking software, and coordinate with internal departments to resolve issues quickly.

Qualifications

• 1 year of Call Center experience in a large organization.
• 1 year of general customer service experience may suffice.
• High School Diploma or equivalent.
• Experience in complaint resolution and incident management.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule.
• Multilingual speaking and writing skills a plus.

Responsibilities

• Answer and address inbound calls from parents, guardians, school officials and community members.
• Respond to inquiries, concerns, or complaints in a timely and appropriate manner.
• Update systems and logs with issues reported to the Call Center.
• Enter caller information into incident management tracking system.
• Provide information and guidance using GPS tracking software.
• Route calls to appropriate resources and coordinate internally.
• Complete call notes and reports as necessary.

Skills

Bilingual

Multilingual

Education

High School Diploma or equivalent

Tools

GPS bus tracking software

Incident management tracking system

Phone and email tools

Job description

NYCSBUS is seeking a dedicated Bilingual Call Center Representative to join our Dispatch team at the Corporate Headquarters. The role focuses on inbound and outbound calls, assisting Spanish-speaking customers, and delivering accurate transportation information to families and schools.

Under supervision, you will update incident logs, use GPS tracking software, and coordinate with internal departments to resolve issues quickly.