Transportation Broker

allenlundcompany; La Cañada Flintridge (CA); On-site; USD 60,000 - 65,000; Full time

Job summary

Allen Lund Company in La Cañada Flintridge, CA, seeks a Transportation Broker to manage shipping logistics and ensure customer satisfaction. You will be responsible for customer acquisition, managing relationships with carriers, and providing exceptional service.

Ideal candidates have at least 3 years of experience in Freight Brokerage or customer service and possess strong negotiation and problem-solving skills. Join our team and contribute to our mission!

Qualifications

• Minimum of 3 years' experience in Freight Brokerage/customer service.
• Self-motivated, enthusiastic team player.
• Ability to handle conflict and work well under pressure.

Responsibilities

• Manage incoming and outgoing shipping logistics.
• Develop relationships with customers and carriers.
• Perform daily 'check calls' on loads in transit.

Skills

Freight Brokerage experience

Customer service orientation

Negotiation skills

Problem-solving skills

Time management

Attention to detail

Education

College degree or equivalent experience

Job description

Your Role: Transportation Broker

We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating necessary documentation for freight bills. If this is you, or you like a challenge– let’s talk.

What You'll Do (Your Superpowers in Action!)

Customer Acquisition & Problem Solving (The Closer)

• Contact new customers and be responsible for customer acquisitions.
• Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
• Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
• Deliver exceptional customer service.

Carrier Management & Pricing (The Negotiator)

• Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
• Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
• Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
• Recommend solutions for customers to Senior Transportation Brokers and/or management.

Logistics & Compliance (The Executor)

• Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills.
• Handle Freight Brokerage and booking loads.
• Uphold the company standard following the company principles of Customer, Company, Office.

Skills & Experience (Your Arsenal of Awesome!)

• Minimum of 3 years' experience in Freight Brokerage/customer service. College degree highly desired or equivalent experience.
• Self-motivated, enthusiastic team player who excels in a fast-paced environment.
• Strong customer service orientation and excellent work ethic.
• Effective negotiation and problem-solving skills, and ability to handle conflict.
• Excellent time-management skills with the ability to multitask.
• Highly organized and detail-oriented.
• Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
• Excellent and effective communication skills.

Base Salary Range: $60,000-65,000 per year.

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.