Freight Broker

Allen Lund Company; Mount Pleasant (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Inclusive company culture

Training and Development

Competitive Compensation

401k with a generous match

Employee Recognition program

Job summary

Allen Lund Company in Mount Pleasant, SC is seeking a Transportation Broker to manage shipping logistics and assist in customer acquisition. The role involves performing daily check calls and resolving customer issues, as well as negotiating with carriers for freight rates.

Ideal candidates should possess at least 3 years of experience and a strong customer service orientation. The company values diversity and offers competitive compensation along with comprehensive benefits.

Qualifications

• Minimum of 3 years of experience in Freight Brokerage or customer service.
• Self-motivated, enthusiastic team player who excels in a fast-paced environment.
• Excellent problem solving and negotiation skills.

Responsibilities

• Assist in managing incoming and outgoing shipping logistics.
• Perform daily check calls on loads in transit.
• Handle customer-related issues and inquiries.

Skills

Freight Brokerage experience

Customer service orientation

Problem solving

Negotiation skills

Time management

Effective communication

Education

College degree or equivalent experience

Job description

Why we’re Awesome!!

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness (we mean really good)!
• 401k with a generous match
• Share in Company ownership
• Employee Recognition program

Your Role: Transportation Broker

We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills. If this is you, or you like a challenge– let’s talk.

What You'll Do (Your Superpowers in Action!)

Customer Acquisition & Problem Solving (The Closer)

• Sales & Acquisition: Contact new customers and be responsible for customer acquisitions
• Relationship Building: Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts
• Consultation: Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems

Carrier Management & Pricing (The Negotiator)

• Capacity Growth: Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company
• Pricing Strategy: Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers
• Rate Negotiation: Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands
• Solutions: Recommend solutions for customers to Senior Transportation Brokers and/or management

Logistics & Compliance (The Executor)

• Daily Management: Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills
• Core Logistics: Handle Freight Brokerage and booking loads
• Standards: Uphold the company standard following the company principles of Customer, Company, Office

Skills & Experience (Your Arsenal of Awesome!)

• Experience: Minimum of 3 year's experience in Freight Brokerage/customer service. College degree highly desired or equivalent experience
• Mindset: Self-motivated, enthusiastic team player who excels in a fast-paced environment
• Service & Ethics: Strong customer service orientation and excellent work ethic
• Problem Solving: Effective negotiation and problem-solving skills, and ability to handle conflict
• Efficiency: Excellent time-management skills with the ability to multitask
• Execution: Highly organized and detail-oriented
• Aptitude: Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment
• Communication: Excellent and effective communication skills

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.