Freight Broker

Allen Lund Company, LLC; Des Moines (IA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Inclusive culture

Training

Competitive pay

Wellness benefits

401k match

Career growth

Transfer opportunities

Employee ownership

Recognition program

Job summary

Allen Lund Company is seeking Transportation Brokers to join our Des Moines team. The role involves managing shipping logistics, performing check calls on loads in transit, handling customer inquiries, and originating documentation for freight bills.

You will build carrier relationships, price and negotiate rates, and ensure daily logistics and compliance while delivering service excellence in a fast-paced environment.

Qualifications

• Minimum 3 years' experience in Freight Brokerage or customer service.
• College degree highly desired or equivalent experience.
• Strong customer service orientation and work ethic.

Responsibilities

• Sales & Acquisition: contact new customers and drive acquisitions.
• Relationship Building: grow profitable volume with shippers and accounts.
• Consultation: leverage relationships to understand client needs.
• Service Excellence: deliver exceptional customer service.
• Capacity Growth: build relationships with carriers to increase capacity.
• Pricing Strategy: stay informed on market freight rates for pricing.
• Rate Negotiation: negotiate rates as guided by leadership.
• Solutions: propose customer solutions to management.
• Daily Management: perform check calls on loads in transit.
• Core Logistics: manage freight brokerage and booking loads.
• Standards: uphold company principles: Customer, Company, Office.

Skills

Customer service

Negotiation

Communication

Time management

Teamwork

Education

College degree

Job description

We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills. If this is you, or you like a challenge— let’s talk.

What You'll Do (Your Superpowers in Action!)

Customer Acquisition & Problem Solving (The Closer)

• Sales & Acquisition: Contact new customers and be responsible for customer acquisitions.
• Relationship Building: Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
• Consultation: Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
• Service Excellence: Deliver exceptional customer service.

Carrier Management & Pricing (The Negotiator)

• Capacity Growth: Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
• Pricing Strategy: Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
• Rate Negotiation: Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
• Solutions: Recommend solutions for customers to Senior Transportation Brokers and/or management.

Logistics & Compliance (The Executor)

• Daily Management: Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills.
• Core Logistics: Handle Freight Brokerage and booking loads.
• Standards: Uphold the company standard following the company principles of Customer, Company, Office.

Skills & Experience (Your Arsenal of Awesome!)

• Experience: Minimum of 3 year's experience in Freight Brokerage/customer service. College degree highly desired or equivalent experience.
• Mindset: Self-motivated, enthusiastic team player who excels in a fast-paced environment.
• Service & Ethics: Strong customer service orientation and excellent work ethic.
• Problem Solving: Effective negotiation and problem-solving skills, and ability to handle conflict.
• Efficiency: Excellent time-management skills with the ability to multitask.
• Execution: Highly organized and detail-oriented.
• Aptitude: Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
• Communication: Excellent and effective communication skills.

Benefits

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness (we mean really good)
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.