Freight Broker

allenlundcompany

Des Moines (IA)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Inclusive culture

Training and development

Competitive compensation

Wellness program

401k with match

Career growth opportunities

Transfer opportunities

Share in company ownership

Employee recognition program

Job summary

Allen Lund Company is seeking Transportation Brokers to join our team. You will manage daily check calls on loads, handle customer inquiries, and originate documentation for freight bills while building relationships with shippers and carriers.

In this role, you will drive customer acquisition, negotiate pricing with carriers, and ensure compliant, efficient freight operations. A minimum of 3 years in freight brokerage or customer service is expected, with a strong service mindset and team

Qualifications

Minimum 3 years experience in Freight Brokerage or customer service.
College degree highly desired or equivalent experience.
Self-motivated, enthusiastic team player who thrives in a fast-paced environment.
Strong customer service orientation and excellent work ethic.
Effective negotiation and problem-solving skills, and ability to handle conflict.
Excellent time-management and multitasking abilities.
Highly organized and detail-oriented.
Excellent communication skills.

Responsibilities

Sales & Acquisition: contact new customers and drive acquisitions.
Relationship Building: grow profitable volume with shippers and develop accounts.
Consultation: understand customer's business to tailor solutions.
Service Excellence: deliver exceptional customer service.

Skills

Customer service

Negotiation

Communication

Time management

Organized

Problem solving

Multitask

Decision making

Education

College degree

Job description

We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills. If this is you, or you like a challenge— let’s talk.

What You'll Do (Your Superpowers in Action!)

Customer Acquisition & Problem Solving (The Closer)

Sales & Acquisition: Contact new customers and be responsible for customer acquisitions.
Relationship Building: Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
Consultation: Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
Service Excellence: Deliver exceptional customer service.

Carrier Management & Pricing (The Negotiator)

Capacity Growth: Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
Pricing Strategy: Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
Rate Negotiation: Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
Solutions: Recommend solutions for customers to Senior Transportation Brokers and/or management.

Logistics & Compliance (The Executor)

Daily Management: Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills.
Core Logistics: Handle Freight Brokerage and booking loads.
Standards: Uphold the company standard following the company principles of Customer, Company, Office.

Skills & Experience (Your Arsenal of Awesome!)

Experience: Minimum of 3 year's experience in Freight Brokerage/customer service. College degree highly desired or equivalent experience.
Mindset: Self-motivated, enthusiastic team player who excels in a fast-paced environment.
Service & Ethics: Strong customer service orientation and excellent work ethic.
Problem Solving: Effective negotiation and problem-solving skills, and ability to handle conflict.
Efficiency: Excellent time-management skills with the ability to multitask.
Execution: Highly organized and detail-oriented.
Aptitude: Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
Communication: Excellent and effective communication skills.

Benefits