Freight Broker (Thur-Mon)

allenlundcompany; La Cañada Flintridge (CA); On-site; USD 60,000 - 65,000; Full time

Job summary

allenlundcompany in La Cañada Flintridge, California is seeking a Transportation Broker to manage shipping logistics and customer relationships. The ideal candidate will perform daily check calls, solve customer issues, and negotiate pricing.

This role requires a minimum of 3 years' experience in Freight Brokerage or customer service, alongside strong negotiation skills and a self-motivated mindset.

The position offers a salary between $60K and $65K annually in a supportive work environment.

Qualifications

• Minimum of 3 years' experience in Freight Brokerage or customer service.
• Self-motivated and enthusiastic team player excelling in a fast-paced environment.
• Strong work ethic and customer service orientation.

Responsibilities

• Manage incoming and outgoing shipping logistics.
• Perform daily 'check calls' on loads in transit.
• Originate necessary documentation for freight bills.
• Contact new customers and manage relationships.

Skills

Freight Brokerage experience

Customer service orientation

Negotiation skills

Time-management skills

Effective communication

Education

College degree or equivalent experience

Job description

Your Role: Transportation Broker

We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills. If this is you, or you like a challenge– let’s talk.

What You'll Do (Your Superpowers in Action!)

Customer Acquisition & Problem Solving (The Closer)

• Sales & Acquisition: Contact new customers and be responsible for customer acquisitions.
• Relationship Building: Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
• Consultation: Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
• Service Excellence: Deliver exceptional customer service.

Carrier Management & Pricing (The Negotiator)

• Capacity Growth: Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
• Pricing Strategy: Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
• Rate Negotiation: Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
• Solutions: Recommend solutions for customers to Senior Transportation Brokers and/or management.

Logistics & Compliance (The Executor)

• Daily Management: Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills.
• Core Logistics: Handle Freight Brokerage and booking loads.
• Standards: Uphold the company standard following the company principles of Customer, Company, Office.

Skills & Experience (Your Arsenal of Awesome!)

• Experience: Minimum of 3 year's experience in Freight Brokerage/customer service. College degree highly desired or equivalent experience.
• Mindset: Self‑motivated, enthusiastic team player who excels in a fast‑paced environment.
• Service & Ethics: Strong customer service orientation and excellent work ethic.
• Problem Solving: Effective negotiation and problem‑solving skills, and ability to handle conflict.
• Efficiency: Excellent time‑management skills with the ability to multitask.
• Execution: Highly organized and detail‑oriented.
• Aptitude: Ability to quickly process information and make decisions, and work well under pressure in a fast‑paced environment.
• Communication: Excellent and effective communication skills.

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.

Salary Base: $60K-$65K