Transportation Assistant

Veterans Health Administration

Phoenix (AZ)

On-site

USD 53,000 - 69,000

Full time

3 days ago

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Job summary

The Phoenix VA Health Care System is seeking a Transportation Assistant to coordinate patient transportation, including ALS/BLS ambulance, air and ground transport for the Phoenix VA Medical Center and eight outlying clinics.

You will schedule transfers, verify eligibility, advise staff, manage transportation logs, and ensure compliant records. Work hours Monday–Friday 7:30 am–4:00 pm with duty location discussed during interview; not virtual.

Qualifications

Coordinates wheelchair, taxi and/or ambulatory transports with authorized transportation requests.
Plans and arranges for commercial or contracted transport.
Verifies eligibility for arranging transportation of dependents, escorts, and care givers for interfacility transfers.
Maintains knowledge of regulations governing transportation and scheduling.
Performs routine clerical work and responds to customer complaints.

Responsibilities

Coordinates and advises staff regarding bed confirmation, transfer of records and transportation availability.
Authorizes expenses for interfacility transfers when care is provided in non-federal hospitals.
Ensures transportation logs meet records management guidelines.
Communicates clearly and concisely, both orally and in writing.

Job description

Department: Department of Veterans Affairs

This position will operate within the Veteran Transportation program within the Phoenix VA Health Care System. This position is responsible for the coordination of all patient transportation, including Advanced Life Support Ambulance, Basic Life Support Ambulance, Air Ambulance, Commercial Air, Wheel Chair Van, Stretcher Van and Taxi, for the Phoenix VA Medical Center and 8 outlying clinics.

Key Responsibilities

This Transportation Assistant position may be filled at either (1) 650 East Indian School Road, Phoenix, AZ 85012 or (2) 400 N 32nd St, Phoenix, AZ 85008. Duties include, but are not limited to: Coordinates wheelchair, taxi and/or ambulatory transports with authorized transportation requests. Plans and arranges for commercial or contracted transport.

Determines, verifies, and/or explains eligibility for arranging transportation of dependents, escorts, and care givers for interfacility transfers and transplant transfers. Understands and conveys status of specific medical conditions that may ensure the proper mode of transportation is selected.

Coordinates and advises administrative and professional staff regarding bed confirmation, transfer of records, transportation availability and approval criteria relating to transfer to other facilities. Coordinates patient movement between Beneficiary Travel, Patient Transportation Service and Veteran Transportation Service dependent on Veteran eligibility.

Authorizes all expenses and related accommodations necessary for completing an interfacility transfer, when the transfer is being supplied care in a Federal or other Non-Federal hospital. Ensures all transportation logs are complete and meet records management guidelines and must be able to provide accurate statistical data to all supervisory and management personnel upon request. Communicates clearly and concisely, both orally and in writing.

Performs routine related clerical work. Ensures staff and volunteer drivers honor and comply with rules governing authorized credit card purchases. Responds to customer complaints or problems involving delays, loss or damages. Maintains knowledge of regulations and local policies governing transportation, traffic management and scheduling. Evaluates the medical and administrative information provided with specialized transportation requests.

Helps to determine and implement the most economical mode consistent with the veteran's needs. Provides assistance to the Beneficiary Travel staff and department of Prescott and Tucson VAMC. Performs additional duties as assigned. Work Schedule: Monday-Friday, 7:30 am to 4:00 pm Position Location: Duty location will be discussed during interview process. Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant/PD11250A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Bargaining Unit: Yes 30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection.

This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.

What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.

Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52783 – $68620/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.