Transportation Assistant

U.S. Department of Veterans Affairs; Des Moines (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

The Transportation Assistant position is located with the Veterans Transportation Service (VTS) at the VA Medical Center in Des Moines, IA, reporting to the Supervisor, Mobility Manager. It is a GS-6 level post serving the VA Medical Center and multiple Community Based Outpatient Clinics.

To qualify, applicants must meet a Selective Placement Factor and have at least one year of specialized experience in transportation support, data collection, and reporting, as outlined by federal standards.

Qualifications

• Selective Placement Factor requires experience in customer service to various types of customers.
• At least one year of specialized experience equivalent to GS-05 in the Federal Service.
• Experience includes coordinating transportation, documenting travel, data collection and reporting, data entry into tracking databases, and program support.

Skills

Customer service

Job description

The Transportation Assistant position is located at the Veterans Transportation Service (VTS) within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. The incumbent reports directly to the Supervisor, Mobility Manager at the VA Medical Center in Des Moines, IA.

To qualify for this position at the GS-6 level, you must meet the following: This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristics basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is: Experience in performing customer service duties to various types of customers, in various situations ~AND~ SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling, documenting travel information; collecting, compiling, and tracking data on a daily basis; performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.