Transportation Area Manager: Lean Ops & Customer Experience

Amazon Inc.; Colorado Springs (CO); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon.com Services LLC is seeking Transportation Area Managers to support nationwide operations, including Colorado Springs. You will collaborate with site leadership, lead Transportation Associates, and drive safety, quality, and on-time delivery.

This role requires 2+ years in people management, a bachelor’s degree or equivalent (or 2+ years Amazon experience), and a flexible schedule including weekends or nights. Lean/Six Sigma experience is preferred and strong customer service is essential.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Collaborate with site leadership on quality and Customer Experience metrics, including root cause analysis of problem areas.
• Streamline logistics in the operation through the implementation of standard work and team leadership.
• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.
• You and your team are responsible for Amazon customers receiving their orders, ensuring trained people address needs and mentorship of hourly workforce.
• Lead change at internet speed to support Amazon’s global operations.

Skills

People management

Leadership

Lean techniques

Customer service

Communication

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking Transportation Area Managers to support nationwide operations, including Colorado Springs. You will collaborate with site leadership, lead Transportation Associates, and drive safety, quality, and on-time delivery.

This role requires 2+ years in people management, a bachelor’s degree or equivalent (or 2+ years Amazon experience), and a flexible schedule including weekends or nights. Lean/Six Sigma experience is preferred and strong customer service is essential.