Transportation Access Specialist

Lakeland Care; Fond du Lac (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Lakeland Care is a Wisconsin-based non-profit focused on promoting mobility and access to transportation for members, including individuals with disabilities, older adults, and low-income individuals. The Transportation Associate promotes and coordinates transportation services and helps integrate access within Care Management.

The role involves training IDT staff and members, maintaining a transportation call center, and collaborating with local providers to improve mobility options across the

Qualifications

• HS Diploma and experience which provides the necessary knowledge, abilities, and skills to complete essential job duties.
• Family Care or IRIS experience preferred.
• Able to develop knowledge of regional transportation resources, systems and processes.
• Understand the role of transportation in promoting community integration.
• Understand the unique transportation challenges faced by persons with disabilities, older adults, veterans, transitioning youth, and low-income individuals.
• Utilize a creative, collaborative and solution-focused approach to address unique community challenges related to accessible transportation.
• Receptive to gaining an understanding of, assessing and utilizing varying technologies to facilitate mobility management services.
• Ability to design, develop, and present training programs and materials, including conducting needs analysis and program evaluation; plan, prioritize and organize work effectively; work successfully under pressure and to meet deadlines; analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made, and follow up with feedback where appropriate.
• Infrequent travel throughout the LCI service area and throughout the state.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

Responsibilities

• Schedules transportation upon request from members and/or inter-disciplinary team (IDT) staff.
• Develops training for IDT staff and members to create awareness and knowledge of public and alternative transportation options available within the local communities served by LCI.
• Supports IDT functions in entering authorization data for approved transportation.
• Collaborates with the Network Relations Team to address identified gaps in transportation services and/or quality issues and provides education and support to vendors.
• Develops and maintains a transportation call center for use by Lakeland Care (LCI) members and assisting members in accessing reliable and cost-effective transportation.
• Cooperates with local transportation service providers to ensure optimum transportation opportunities for customers considering mandates, regulations, and expectation.
• Participates in community, including local and statewide, transportation/mobility coalitions to improve community access.
• Demonstrate emotions appropriate to the situation and continue to perform steadily and effectively.
• Respond constructively to emotional situations, high pressure, and conflict.
• Respect other opinions and concerns and value diversity in thought and action.

Skills

Transportation knowledge

Training development

Community outreach

Driver's license

Education

HS Diploma

Job description

Lakeland Care is a Wisconsin-based non-profit focused on promoting mobility and access to transportation for members, including individuals with disabilities, older adults, and low-income individuals. The Transportation Associate promotes and coordinates transportation services and helps integrate access within Care Management.

The role involves training IDT staff and members, maintaining a transportation call center, and collaborating with local providers to improve mobility options across the