Transport Supervisor – Guest Services & Safety

BHC; South Carolina; On-site; USD 35,000 - 52,000; Full time

Job summary

BHC is seeking a Transport Coordinator to lead a team of executive chauffeurs, manage reservations, and ensure safety and high-level guest service. You will oversee daily reporting, postings, and communications, while enforcing hotel standards and incident reporting procedures.

The role requires strong multitasking ability, excellent communication, and meticulous attention to detail to maintain efficient operations and guest satisfaction.

Qualifications

• > Knowledge of property management software (Microsoft Office, Alice, and Limo Anywhere).
• > General business practices including accounting, human resources, and customer service.
• > Strong customer service skills, guest relationship experience.
• > Knowledge of front and back of house operations.
• > Fluent and professional communication both written and verbal.
• > Works well under pressure, multitasking, and team player.
• > Extreme attention to detail in all areas, organizational skills, and thinks strategically.

Responsibilities

• Ensuring team is well informed and aware of daily events, rides, hotel updates, etc.
• Audit reservations, process paperwork, complete charges and resolve any outstanding payments.
• Complete reservations for same day and future requests via email, website and/or telephone.
• Valet organization and daily postings.
• Bellman direction and daily schedule maintenance.
• Maintain efficient email communication within department and company.
• Provides support to transportation department and department manager as needed.
• Responsible for reporting all reservation information to department manager.
• Responsible for reporting colleague information to department manager.
• Critical thinking to ensure best solutions achieved when conflicts in reservations arise.
• Responsible for reporting any incidents / accidents / breakdowns immediately to People and Culture, Security and Manager on Duty.
• Responsible for processing any relevant administration with outside parties in the event of an accident.
• Ensure that the hotel’s health, safety, and hygiene policy is followed.
• Enforces all hotel policies including uniforms.
• Immediately report any equipment issues to department manager.
• Maintain a work friendly atmosphere and a team environment.
• Keep vehicle staging area clean and professional.
• Maintain a high level of communication and service for all guests and clients.
• Anticipate guest needs and resolve guest issues proactively or in a timely manner.

Skills

Customer service

Communication

Team player

Under pressure

Multitasking

Detail oriented

Strategic thinking

Tools

Microsoft Office

Alice

Limo Anywhere

Job description

BHC is seeking a Transport Coordinator to lead a team of executive chauffeurs, manage reservations, and ensure safety and high-level guest service. You will oversee daily reporting, postings, and communications, while enforcing hotel standards and incident reporting procedures.

The role requires strong multitasking ability, excellent communication, and meticulous attention to detail to maintain efficient operations and guest satisfaction.