Ground Transportation & Guest Services Coordinator

Carey International; Grapevine (TX); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Carey International is seeking a Transportation Desk Coordinator to manage ground transportation at client sites and assist with arrivals and departures. You will prepare daily manifests in Excel, respond to guest requests by email, and coordinate with chauffeurs and staff to deliver efficient service at all times.

The role requires strong customer service skills, organizational ability, and the capacity to multi-task in a fast-paced environment.

Qualifications

• Education: High School diploma or GED required; at least 1 year of college or equivalent job experience preferred.
• Experience: Minimum 6 months customer service experience; Event Management helpful.

Responsabilités

• Coordinate ground transportation at customer site location and other sites as needed.
• Create a daily manifest for the day’s events using an Excel format.
• Answer guest requests submitted by Email to the DU Reservations Box or DU Front Desk.
• Oversee and coordinate all ground transportation requirements to meet customer needs.
• Answer the phone at the Transportation Desk in a courteous and prompt manner, taking reservations and entering details in CES system.
• Communicate with chauffeurs, greeters and staff to ensure assignments are understood and accomplished.
• Maintain standby vehicle counts and log last-minute requests; report to management daily.
• Coordinate with Dispatch for additional equipment during rush times.
• Escalate concerns to Transportation Desk Supervisor or Transportation Manager.
• Assist with guests’ arrival/departure process on the front drive as necessary.
• Ensure Carey service standards are met and document any service issues via Advisories.
• Maintain knowledge of customer requirements and site layout.

Connaissances

Microsoft Office

Organization

Customer service

Communication

Problem solving

Formation

High School diploma or GED

1 year college or equivalent

Outils

Microsoft Office (Word & Excel)

Description du poste

Carey International is seeking a Transportation Desk Coordinator to manage ground transportation at client sites and assist with arrivals and departures. You will prepare daily manifests in Excel, respond to guest requests by email, and coordinate with chauffeurs and staff to deliver efficient service at all times.

The role requires strong customer service skills, organizational ability, and the capacity to multi-task in a fast-paced environment.