Transport Field Service Technician (Independent Tech Role)

Stryker; Appleton (WI); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Life insurance

Job summary

Stryker is seeking an Associate Field Service Representative – Transport in Wisconsin. You will repair and deliver transport equipment such as stretchers, transport chairs, bed frames and temperature management systems while supporting a designated service territory.

You will work with cross-functional teams to maintain service metrics and deliver exceptional customer service, often working independently and occasionally nights/weekends as required.

Qualifications

• High School diploma.
• Must be at least 21 years of age to meet driving requirements.
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy.
• Willingness and ability to work an extended work week including nights and weekends at times.

Responsibilities

• Possess basic electronic and mechanical aptitude.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• Utilize computer software to complete documentation, order parts, reference training materials, and more
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

Skills

Electronic aptitude

Mechanical aptitude

Customer service

Documentation

Collaboration

Quality metrics

Education

High School diploma

Job description

Stryker is seeking an Associate Field Service Representative – Transport in Wisconsin. You will repair and deliver transport equipment such as stretchers, transport chairs, bed frames and temperature management systems while supporting a designated service territory.

You will work with cross-functional teams to maintain service metrics and deliver exceptional customer service, often working independently and occasionally nights/weekends as required.