Transmission Operations Analytics & Process Improvement Analyst

FirstEnergy; Akron (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

FirstEnergy is seeking a Transmission Operations Business Analyst to drive process improvement across Transmission Operations. The role analyzes operational data, facilitates improvement initiatives, supports event investigations, and develops performance metrics in collaboration with Operations, Training, Compliance and Engineering.

You will develop Power BI dashboards, identify trends, manage lessons learned, and contribute to human performance and organizational learning initiatives.

Qualifications

• Associate degree or equivalent work experience in a related field.
• Experience supporting electric transmission or control room operations.
• Strong analytical, communication, and facilitation skills.

Responsibilities

• Identify opportunities to improve operational effectiveness, efficiency, quality, and reliability.
• Lead process mapping, workflow analysis, and solution development.
• Develop Power BI dashboards and performance scorecards.
• Coordinate lessons learned and corrective actions.
• Support incident investigations using approved methodologies.

Skills

Analytical skills

Communication skills

Facilitation skills

Data analysis

Education

Associate degree or equivalent work experience

Tools

Power BI

Job description

FirstEnergy is seeking a Transmission Operations Business Analyst to drive process improvement across Transmission Operations. The role analyzes operational data, facilitates improvement initiatives, supports event investigations, and develops performance metrics in collaboration with Operations, Training, Compliance and Engineering.

You will develop Power BI dashboards, identify trends, manage lessons learned, and contribute to human performance and organizational learning initiatives.