Transload Operations Supervisor – Customer Service Excellence

IMC Companies, LLC; Collierville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

IMC Companies, LLC is seeking a Customer Service Supervisor in Collierville, TN, to lead a transload-focused team and ensure top-tier customer service for internal and external clients.

You will guide operations, monitor carrier communications, and ensure accurate data in SixWheel and ADP, while driving efficiencies and billing accuracy consistent with company KPIs. Weekend rotation may apply.

Qualifications

• Supervisory experience in transportation or related field.
• Advanced knowledge related to transloading.
• Bachelor’s degree or equivalent years of experience in business or related field preferred.
• Strong leadership capabilities.
• Solid verbal, written, and collaborative communication skills.
• Effective organization, time-management, and problem-solving skills.
• Demonstrated ability to thrive in a fast-paced environment.
• Great attention to detail.
• Ability to multitask and perform daily tasks without supervision.

Responsibilities

• Execute and guide others in established efficiencies to increase capacity and support transload function.
• Communicate status of customer problems clearly, and work with the appropriate employee to quickly identify and implement solutions.
• Answer customer inquiries quickly, ensure seamless customer support and monitor all necessary communication channels.
• Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner as defined by manager.
• Ensure accurate information is in company-related software (SixWheel) to properly execute the delivery and pickup.
• Train on the basic functions of SixWheel and basic customer communication.
• Address performance gaps properly.
• Validate employee work times in designated system (ADP, etc.).
• Ensure SOPs and metrics are implemented and executed.
• Deliver the highest quality of customer service as expected in our vendor Service Level Agreements.
• This position requires participation in a rotating weekend work schedule.
• Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values.
• Perform other duties as assigned.

Skills

Supervisory experience

Leadership

Communication skills

Organization & time management

Education

Bachelor’s degree or equivalent years of experience in business or related field

Tools

SixWheel

ADP

Job description

IMC Companies, LLC is seeking a Customer Service Supervisor in Collierville, TN, to lead a transload-focused team and ensure top-tier customer service for internal and external clients.

You will guide operations, monitor carrier communications, and ensure accurate data in SixWheel and ADP, while driving efficiencies and billing accuracy consistent with company KPIs. Weekend rotation may apply.