Transload Operations Supervisor: Customer Service & Billing

Intermodal Cartage Company, LLC; Collierville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Intermodal Cartage Company, LLC in Collierville, TN is seeking a Customer Service Supervisor to lead the transload team and ensure top-tier customer support across shipments. The role emphasizes guiding daily operations and maintaining high service levels with internal and external customers.

The position requires supervising staff, ensuring accurate data in SixWheel, and driving billing and SLA adherence while coordinating with Billing and Finance to resolve discrepancies and meet KPI targets.

Qualifications

• Supervisory experience in transportation, maintenance, fleet operations, or related field.
• Strong leadership capabilities and team management.
• Excellent verbal and written communication skills.
• Organizational and time-management skills; problem-solving abilities.

Responsibilities

• Guide the transload team to meet established goals and metrics.
• Communicate status of customer problems and drive timely solutions.
• Respond to customer inquiries and ensure seamless support across channels.

Skills

Leadership

Communication

Organization

Problem solving

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Intermodal Cartage Company, LLC in Collierville, TN is seeking a Customer Service Supervisor to lead the transload team and ensure top-tier customer support across shipments. The role emphasizes guiding daily operations and maintaining high service levels with internal and external customers.

The position requires supervising staff, ensuring accurate data in SixWheel, and driving billing and SLA adherence while coordinating with Billing and Finance to resolve discrepancies and meet KPI targets.