Transitional Services Manager

Hamilton Families; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Hamilton Families is seeking a Transitional Services Manager to lead the Transitional Housing Program. This role requires strong leadership and organizational skills to support families transitioning from homelessness to stability. The ideal candidate will work closely with community partners and oversee program operations, ensuring compliance and effective service delivery. A passion for supporting children and families is essential, along with the ability to collaborate with diverse populations. The position offers a supportive environment and opportunities for professional growth.

Benefits

Excellent medical, dental, and vision coverage

Employer-matched 403(b) retirement plan

Wellness and commuter benefits

Paid time off and holidays

Qualifications

• Experience with children and families, preferably in shelter or homeless services.
• Knowledge of community resources for low-income families.
• Understanding of trauma-informed care.

Responsibilities

• Manage community programs supporting families impacted by trauma.
• Lead staff training on trauma-informed care.
• Coordinate with Children's Services for events and activities.

Skills

Collaboration

Organizational Skills

Communication

Problem-Solving

Empathy

Education

Bachelor's degree in social work

Bachelor's degree in Psychology

Tools

Microsoft Office

Salesforce

Job description

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs focus on preventing family homelessness, providing shelter and transitional housing, supporting children's wellbeing and academic achievement, and quickly returning families to stable housing. We believe the Bay Area is at its best when everyone can start a life, raise a family, and thrive. We envision a community where housing is accessible and affordable, homelessness is rare and brief, and all families have a safe place to live. We foster an inclusive environment that values diverse perspectives, ensuring every team member feels respected, supported, and empowered.

What You'll Do

We're excited to add a Transitional Services Manager to our team! This role is vital within our organization, requiring strong leadership, organizational skills, and a passion for working with participants to combat homelessness. The manager will report to the Director of Residential Services and oversee the Transitional Housing Program's operations, including maintenance support, case management, intake, assessments, and resource connection to help families transition from homelessness to stability. The ideal candidate will have experience working with children and families and serve as a liaison to city funders and stakeholders.

What Your Day Looks Like

• Develop, implement, and manage community programs supporting families impacted by trauma
• Apply trauma-informed principles across all program aspects
• Design and facilitate workshops on parenting, resilience, mental wellness, and community needs
• Monitor, evaluate, and report on program outcomes using data
• Communicate with families about services and resources
• Lead staff and partner training on trauma-informed care and community engagement
• Support the Case Management team with personalized services
• Collaborate to connect families with housing, employment, mental health, and education resources
• Coordinate with Children's Services for events and activities
• Ensure compliance with policies and confidentiality in program activities
• Build relationships with community partners and advocate for families
• Oversee workshops on life skills, crisis intervention, and empowerment
• Manage grievance and compliance processes, ensuring safety and standards
• Lead team meetings and case reviews
• Model professionalism, confidentiality, and ethics
• Respond to emergencies and participate in staff development
• Support evening and weekend events and be on-call as needed
• Contribute to strategies for program improvement and participant engagement
• Perform other duties as needed

What Makes You Successful in This Role

• Ability to collaborate with diverse populations and support our mission
• Highly organized, self-motivated, and capable of managing priorities
• Passion for working with children and families, committed to meaningful support
• Respectful and culturally humble engagement with underserved populations
• Excellent judgment, professionalism, and empathy
• Strong organizational skills and service integrity
• Positive attitude with problem-solving mindset
• Excellent verbal and written communication skills

What You Bring

• Bachelor's degree in social work, Psychology, or related field (preferred)
• Experience with children and families, preferably in shelter or homeless services
• Knowledge of community resources for low-income families
• Leadership and motivation skills for team management
• Understanding of trauma-informed care
• Bilingual in Spanish (preferred)
• CPR and First Aid certification (or willingness to obtain)
• Proficiency in Microsoft Office, Salesforce, and relevant software
• Ability to travel locally and long-distance

We encourage applicants to apply even if they do not meet all criteria. We value diverse perspectives and potential for growth within our team.

Why Choose Us

• Inclusive environment fostering diverse viewpoints
• Excellent medical, dental, and vision coverage
• Employer-matched 403(b) retirement plan
• Wellness and commuter benefits
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/"Yes, And"
• Growth Mindset
• Data-Informed
• EDI: Equitable, Diverse, and Inclusive

Additional Details

Salary Range: $80,000 - $100,000 annually

Position Type: Exempt

Union Representation: N/A

Schedule: Monday - Friday, with some weekends

Location: Hayes Street, San Francisco, CA 94117

Hamilton Families is proud to be an Equal Employment Opportunity employer. We prioritize diversity and inclusion, welcoming applications from all backgrounds and providing accommodations as needed.