Bilingual Clinical Care Manager I

FAMILY SERVICE AGENCY OF SAN FRANCISCO; San Rafael (CA); On-site; USD 90,000 - 105,000; Full time

Job summary

Join a dynamic and innovative organization dedicated to transforming lives through evidence-informed social services. As a Bilingual Clinical Care Manager I, you will play a crucial role in the Early Psychosis Division, working collaboratively with a multidisciplinary team to provide essential support to youth and young adults facing mental health challenges. Your expertise in Cognitive Behavioral Therapy and crisis intervention will help shape treatment plans that empower participants on their recovery journey. This role offers the opportunity to make a meaningful impact in the community, while also providing a supportive work environment that values professional development and cultural sensitivity. If you are passionate about mental health and bilingual care, this position is perfect for you.

Benefits

Fully-Paid Medical Plans

Fully-Paid Dental Plans

Health Reimbursement Card

Paid Time Off

403B with company match

Qualifications

• Master’s Degree in Social Work or related field is essential.
• Two years of mental health service experience required.

Responsibilities

• Coordinate participant care and provide therapeutic interventions.
• Conduct assessments and develop care plans collaboratively.
• Engage in outreach events and maintain clinical records.

Skills

Cognitive Behavioral Therapy (CBT)

Crisis Intervention

Case Management

Multi-Family Groups

Bilingual (Spanish or Asian languages)

Assessment Skills

Microsoft Office Suite

Education

Master’s Degree in Social Work or Marriage and Family Therapy

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Bilingual Clinical Care Manager I

(re)MIND Marin

Early Psychosis Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Division Description

Felton Institute’s Early Psychosis award-winning program (re)MIND (formerly PREP) was originally developed in partnership with the University of California San Francisco (UCSF). Felton’s (re)MIND is an early psychosis coordinated specialty care model for early detection and treatment of schizophrenia spectrum disorders. (re)MIND core evidence-based practices include Cognitive Behavioral Therapy for Psychosis (CBTp), Strength-Based Care Management, Multi-family Group Therapy, Peer Support, Algorithm-Based Medication Management, and Individual Placement and Support (IPS) model of supported education and employment. The (re)MIND model has two additional components, Felton BEAM and BEAM UP, for individuals diagnosed with bipolar or mood disorders with psychosis and for individuals at clinical high risk of developing psychosis, respectively. Funded through partnerships with county behavioral health departments, the Felton Early Psychosis Division operates outpatient coordinated specialty care for early psychosis programs in San Francisco, Alameda, San Mateo, and Marin, and offers excellent training and workforce development.

Job Description

The Bilingual Clinical Care Manager I works as part of a multidisciplinary team and is responsible for coordinating participant care within the team and with community partners. This includes evaluating the strengths and needs of participants; identifying treatment goals collaboratively with participants and team members; and providing therapeutic interventions that target psychosis, mood, and additional issues that may impact recovery (such as trauma, substance use, interpersonal problems, and environmental stressors). The Bilingual Clinical Care Manager I is expected to provide services to participants in both the office and in the community (homes, schools, libraries, etc.). The Bilingual Clinical Care Manager I reports directly to the (re)MIND Program Manager.

Specific Responsibilities

1. Meet regularly with assigned participants and their families in the community and at the office.
2. Conduct assessment interviews and diagnostic evaluations with participants and parents to develop care plans.
3. Provide evidence-based treatment intervention, including Family Psycho-Education, Multi-Family Groups, Case Management, CBT, DBT, MI, and Crisis Intervention.
4. Assist participants with accessing needed services that may include medical, benefits, employment, housing, etc.
5. Collaborate closely with community providers; make referrals to other community and mental health agencies.
6. Maintain clinical records within 24 hours of each participant contact or service, in accordance with mandated quality assurance standards for MediCal and Medicare billing as well as in compliance with County Behavioral Health documentation standards.
7. Meet all deadlines and comply with agency's documentation requirements and productivity standards.
8. Work as part of a multidisciplinary team. Attend and contribute to team meetings and case conferences, providing participant updates, discussing clinical issues and exchanging ideas.
9. Attend all scheduled trainings and follow requirements to maintain competency in evidence-based practices, as indicated.
10. Engage in outreach events, including psycho-educational presentations, open houses, and provide information about early intervention for psychosis to other mental health providers and the general public as needed.
11. Occasional evening and weekend availability may be required.
12. Perform administrative tasks (i.e. chart completion and review, paperwork, etc.).
13. Answer intake and referral calls.
14. Perform other duties as assigned.

Minimum Qualification

1. Master’s Degree (or higher) in Social Work or Marriage and Family Therapy or related field.
2. Licensure with the California Board of Behavioral Sciences preferred or registered with the California BBS required.
3. Two years of experience providing mental health services to youth or young adults with serious mental health challenges.
4. Direct service experience in an early psychosis program preferred.
5. Personal or family experience of overcoming mental health challenges highly desirable.
6. Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and ability to type 45 WPM.
7. Valid California Drivers’ License with an excellent driving record.
8. Bilingual/Bicultural and fluent in Spanish or threshold Asian languages required.

Competencies

1. Knowledge of County Behavioral Health, community resources, and TAY population preferred.
2. Knowledge of Cognitive Behavioral Therapy (CBT) and treatment of co-occurring mental health and substance use disorder preferred.
3. Experience with CBT for Psychosis (CBTp) a plus.
4. Strong assessment skills with reference to DSM-5 and well-developed interviewing skills.
5. Ability to establish trusting, hopeful relationships with participants and their families.
6. Openness to learning and implementing evidence-based practices to fidelity required.
7. Demonstrated experience implementing evidence-based practices to fidelity preferred.
8. Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances, and ways of life.
9. Customer service perspective and strength-based approach to treatment.
10. Knowledge of County, State, and Federal requirements for documentation and reporting, including Medi-Cal/Medicare standards, CPT codes, etc.
11. Excellent communication (written and verbal) and interpersonal skills.
12. Adaptable, open to change, and able to tolerate ambiguity.
13. Strong organizational skills, attention to detail, ability to prioritize tasks, and effective time management.
14. Demonstrated experience as a team player with a welcoming attitude.

Additional Information:

Reports to: Clinical Program Manager

Job Type: Full-Time

Work Schedule: Onsite

FLSA Status: Exempt

Salary Range: $90,000 - $105,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “[e-mail]”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.