Transition Manager

Cognizant; Jackson (MS); Remote; USD 115,000 - 135,000; Full time

Job summary

Cognizant is seeking a Transition Manager for a full-time remote opportunity in the United States. You will lead migration of infrastructure services, workplace services, field support operations, and hosting functions from incumbent teams into steady-state operations across North America.

Ideal candidates hold a Bachelor's in IT Engineering and 15 years of related experience; ITIL Foundation and PMP/PRINCE2 preferred.

Qualifications

• Bachelor's degree in IT Engineering or related discipline with 15 years of related experience across the listed domains.
• Experience coordinating transitions across North America including offices, plants, warehouses, and corporate locations.
• ITIL Foundation certification; PMP or PRINCE2 preferred.

Responsibilities

• Coordinate with US and Canada business stakeholders.
• Manage transition activities for offices, plants, warehouses and corporate locations.
• Lead executive stakeholder communications.
• Support compliance audit and regulatory requirements.
• Govern onsite and remote support readiness.
• Drive infrastructure operational acceptance across all towers.
• Own regional transition plans and execution.
• Maintain RAID logs and mitigation actions.
• Conduct weekly governance reviews.
• Ensure milestone achievement and contractual compliance.
• Plan and execute KT activities.
• Validate process documentation.
• Conduct service readiness reviews.
• Ensure successful knowledge retention.
• Lead Day-1 planning.
• Manage Hypercare support.
• Drive stabilization activities.
• Monitor early-life support performance.
• Build relationships with business leaders and tower leads.
• Conduct customer-facing transition reviews.
• Escalate risks and dependencies proactively.

Skills

Service Desk

Digital Workplace

Field Support

Hosting Services

Network Services

Cybersecurity Services

Data Center Operations

Education

Bachelor's Degree in IT Engineering or related discipline

Tools

ITIL Foundation

PMP

PRINCE2

Job description

Cognizant is seeking a Transition Manager for a full-time remote opportunity. Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future.

The Transition Manager leads activities across North America ensuring smooth migration of infrastructure services workplace services field support operations and hosting functions from incumbent teams into steady-state operations.

Applicants must have valid US work authorization.

Cognizant will not offer visa sponsorship now or anytime in the future.

Responsibilities

• Coordinate with US and Canada business stakeholders.
• Manage transition activities for offices, plants, warehouses and corporate locations.
• Lead executive stakeholder communications.
• Support compliance audit and regulatory requirements.
• Govern onsite and remote support readiness.
• Drive infrastructure operational acceptance across all towers.

Common Responsibilities Across All Four Roles

Transition Governance

• Own regional transition plans and execution.
• Maintain RAID logs and mitigation actions.
• Conduct weekly governance reviews.
• Ensure milestone achievement and contractual compliance.

Knowledge Transfer Management

• Plan and execute KT activities.
• Validate process documentation.
• Conduct service readiness reviews.
• Ensure successful knowledge retention.

Operational Readiness

• Lead Day-1 planning.
• Manage Hypercare support.
• Drive stabilization activities.
• Monitor early-life support performance.

Stakeholder Management

• Build relationships with business leaders and tower leads.
• Conduct customer-facing transition reviews.
• Escalate risks and dependencies proactively.

Required Qualifications

Bachelors Degree in IT Engineering or related discipline and 15 years of related experience in the areas below:

• Service Desk
• Digital Workplace
• Field Support
• Hosting Services
• Network Services
• Cybersecurity Services
• Data Center Operations

Success Metrics

• Transition Milestone Achievement
• Day-1 Readiness
• Hypercare Success
• Knowledge Transfer Completion
• Risk Mitigation Effectiveness
• Customer Satisfaction
• Resource Onboarding Success
• Service Acceptance Sign-off
• SLA Achievement During Stabilization

Certifications Required

• ITIL Foundation certification.
• PMP / PRINCE2 preferred.

The salary range for this role is between $115,000 and $135,000 depending on skills and qualifications of the candidate. Applications will be accepted till 10/05/2026.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.