Remote Transition Manager - Infrastructure & Service

Cognizant; Jackson (MS); Remote; USD 115,000 - 135,000; Full time

Job summary

Cognizant is seeking a Transition Manager for a full-time remote opportunity in the United States. You will lead migration of infrastructure services, workplace services, field support operations, and hosting functions from incumbent teams into steady-state operations across North America.

Ideal candidates hold a Bachelor's in IT Engineering and 15 years of related experience; ITIL Foundation and PMP/PRINCE2 preferred.

Qualifications

• Bachelor's degree in IT Engineering or related discipline with 15 years of related experience across the listed domains.
• Experience coordinating transitions across North America including offices, plants, warehouses, and corporate locations.
• ITIL Foundation certification; PMP or PRINCE2 preferred.

Responsibilities

• Coordinate with US and Canada business stakeholders.
• Manage transition activities for offices, plants, warehouses and corporate locations.
• Lead executive stakeholder communications.
• Support compliance audit and regulatory requirements.
• Govern onsite and remote support readiness.
• Drive infrastructure operational acceptance across all towers.
• Own regional transition plans and execution.
• Maintain RAID logs and mitigation actions.
• Conduct weekly governance reviews.
• Ensure milestone achievement and contractual compliance.
• Plan and execute KT activities.
• Validate process documentation.
• Conduct service readiness reviews.
• Ensure successful knowledge retention.
• Lead Day-1 planning.
• Manage Hypercare support.
• Drive stabilization activities.
• Monitor early-life support performance.
• Build relationships with business leaders and tower leads.
• Conduct customer-facing transition reviews.
• Escalate risks and dependencies proactively.

Skills

Service Desk

Digital Workplace

Field Support

Hosting Services

Network Services

Cybersecurity Services

Data Center Operations

Education

Bachelor's Degree in IT Engineering or related discipline

Tools

ITIL Foundation

PMP

PRINCE2

Job description

Cognizant is seeking a Transition Manager for a full-time remote opportunity in the United States. You will lead migration of infrastructure services, workplace services, field support operations, and hosting functions from incumbent teams into steady-state operations across North America.

Ideal candidates hold a Bachelor's in IT Engineering and 15 years of related experience; ITIL Foundation and PMP/PRINCE2 preferred.