Transition Assistance Program and IT Support Specialist

HRsmart; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Short-term disability

Life insurance

401(k) plan

11 federal holidays

Paid vacation

Paid sick leave

Parental leave

Tuition assistance

Job summary

SPN Solutions seeks a Transition Assistance Program and IT Support Specialist to keep the MacDill Air Force Base Military and Family Readiness Center running smoothly. This full-time, on-site Tampa role covers class setup, data entry, and hands-on IT support for staff and veterans.

You will manage laptops, Wi‑Fi, printers, and AV, enter records in Air Force tracking systems and Teams/SharePoint, schedule classes, and respond to tickets while maintaining security and privacy.

Qualifications

• Three or more years of admin, data entry and IT support.
• Strong Microsoft 365 skills: Outlook, Teams, Excel, PowerPoint and Word.

Responsibilities

• Support TAP classes: check-in, room setup, rosters, and AV for virtual delivery.
• Enter and update data in Air Force tracking system and in Teams/SharePoint; scan and upload documents.
• Schedule classes, respond to program emails, check status, and update records.
• Keep laptops, software updates, Wi-Fi, printers, and hardware working and accounted for.
• Run the Center's Wi‑Fi: accounts, access points, firmware updates, coverage.
• Keep classroom AV ready and troubleshoot printers, scanners and projectors.
• Assist staff with Teams, shared drives, permissions, and raise base IT tickets.
• Handle IT support tickets and document actions.
• Draft correspondence and train staff on equipment and software; maintain records per Air Force rules.
• Suggest equipment and supply needs and keep reorder lists current.

Skills

Administrative support

Data entry

IT support

Customer service

Education

High School

Tools

Microsoft 365

Microsoft Teams

SharePoint

Power Automate

Microsoft Access

Job description

Transition Assistance Program and IT Support Specialist - (163)

Job Title

Transition Assistance Program and IT Support Specialist

Job Type

Full-time

Location

TAMPA - TAMPA, FL 33621 US (Primary)

Education

High School

Travel

0 - 10%

Job Description

You are the person who makes the Military and Family Readiness Center at MacDill Air Force Base run on a workshop morning: the room is set, the laptops work, the roster is right, and every service member's record is entered the same day. It is one seat with real ownership, working beside the Center's staff every day. Full time, on site in Tampa, starting October 2026.

Why this job exists

SPN Solutions has won a new contract to support the Military and Family Readiness Center at MacDill Air Force Base in Tampa. The Center runs the Transition Assistance Program, the classes every service member takes before leaving the military for civilian life, along with the other programs that support airmen and their families. The staff who teach and counsel need someone who keeps the technology, the class logistics and the records behind them working, so that their time goes to the people in the room. That is this job. The data you enter is reported to Congress, the equipment you keep running is what the classes are taught on, and the person who walks up with a laptop problem is usually a few weeks from starting a new life.

Why people take this job

• Work that matters to the person in the front of you: service members and families at a turning point
• On base at MacDill, Monday to Friday, 7:30 to 4:30, with federal holidays off and no nights or weekends
• One seat with ownership: the laptops, the Wi-Fi, the classroom audio and video, and the records are yours to run well
• A stable role, well suited to someone rooted in the Tampa Bay area
• A natural fit for military spouses and recently separated service members, who already know what the program is for
• A company small enough that the people who run it know your name and answer your messages

What you will do

• Support every Transition Assistance Program class: check-in, room set-up and break-down, laptop hand-out, facilitator equipment, rosters, no-show lists, and the audio and video for virtual delivery.
• Enter and update program data accurately and on time in the Air Force's family readiness tracking system and in Teams and SharePoint, including scanning and uploading documents.
• Schedule customers for classes, answer program email, check each member's program status, and update out-processing records.
• Keep the Center's commercial laptops working and accounted for: software installs and updates, virus scans, Wi-Fi and printer access, hardware support, inventory and warranty tracking.
• Run the Center's commercial Wi-Fi: accounts, logins, access points, coverage, firmware updates, and mobile hotspots.
• Keep printers, scanners, projectors, monitors and classroom audio and video ready, including toner stock and error fixes.
• Help staff with Microsoft Teams, shared drives, drive mapping and permissions, and raise tickets through Air Force channels for anything outside your access.
• Work the Center's IT support tickets to the agreed timelines and keep the record of what was done.
• Answer phones and requests, draft correspondence, train staff on equipment and software, and keep records to Air Force records-management and Privacy Act rules.
• Recommend equipment and supply needs before they become urgent, and keep the reorder list current.

What you need

• Three or more years of experience across administrative support, data entry and hands-on IT support.
• Strong Microsoft 365 skills: Outlook, Teams, Excel, PowerPoint and Word, to the level of teaching others to use them.
• Able to troubleshoot Windows: printer mapping, permissions, network access, file management, drivers and general settings.
• Hands-on experience setting up and running Microsoft Teams for training, meetings and appointments.
• Able to manage a commercial Wi-Fi network: accounts, access points, coverage and firmware.
• Careful, fast and accurate with records that contain personal information.
• Professional customer service with military members, families and staff, in person, by phone and in writing.
• Comfortable with military structure, protocol and chain of command.
• U.S. citizenship, required for a Common Access Card, and the ability to pass a National Agency Check (a background check, not a security clearance).
• If you are a veteran, an honorable discharge.

What sets a candidate apart

• Experience in a Military and Family Readiness Center, an Airman and Family Readiness Center, a Fleet and Family Support Center or Army Community Service
• You have been through the Transition Assistance Program yourself, or supported it
• Knowledge of Air Force IT support procedures and how to raise work orders
• Microsoft Access, SharePoint list or Power Automate experience
• CompTIA A+, Network+ or Security+
• You live in the Tampa Bay area and intend to stay

Pay is discussed with you directly when we speak. These are the benefits every full-time SPN employee receives.

• Medical and prescription coverage, dental and vision
• Short-term disability
• Life and accidental death insurance
• Competitive 401(k)
• 11 paid federal holidays
• Paid vacation
• Paid sick leave
• Parental leave
• Tuition and professional development assistance

Terms, and how to apply

• Full time, hourly, W-2, employed by SPN Solutions
• Target start: October 2026, as soon as base access is approved
• On site at MacDill Air Force Base, Tampa, Florida; occasional support at a Center office in Ruskin, Florida
• Monday to Friday, 7:30 a.m. to 4:30 p.m. with a one-hour lunch; no more than 40 hours a week; federal holidays off
• No remote work; no overnight travel

SPN Solutions is an Equal Opportunity Employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. SPN participates in E-Verify.

Keywords: Transition Assistance Program, TAP, Military and Family Readiness Center, M&FRC, MacDill AFB, Tampa, IT support specialist, help desk, desktop support, administrative assistant, data entry, Microsoft 365, Teams, SharePoint, Wi-Fi administration, audio visual support, military spouse, veteran, Air Force