Transit Workforce Modernization Co-op: Data & Change

Massachusetts Bay Transportation Authority

Boston (MA)

On-site

USD 27,552,000 - 35,818,000

Full time

3 days ago

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Job summary

Massachusetts Bay Transportation Authority in Boston is seeking a co-op to join the Workforce Modernization team, helping 2500+ operations staff through data analysis and process improvements. You will learn from the MBTA's WMP leadership and mentors while shaping tools and analytics that modernize transit operations.

The role emphasizes collaboration, documentation, and hands-on implementation, with 2 days in-office, 40 hours per week for 6-12 months, and a pathway to real impact in public

Qualifications

Enrolled in a college/university for the full duration of the internship/co-op.
At least 1 year of experience in transit or related field is preferred.
Strong communication and organizational skills.

Responsibilities

Investigate and document user stories with MBTA stakeholders.
Map and document business processes to identify inefficiencies.
Propose optimizations and assist in implementing tech solutions.
Translate stakeholder stories into business requirements.
Develop change management plans and train users.
Monitor progress with data to measure impact.
Participate in team meetings and project activities.
May focus on departments or locations as assigned.

Skills

Business analysis

Data analysis

Communication

Change management

Stakeholder management

Education

Bachelor's degree in Business, Engineering, IT, or related field

Tools

Microsoft Office

Data visualization tools

Job description

The role emphasizes collaboration, documentation, and hands-on implementation, with 2 days in-office, 40 hours per week for 6-12 months, and a pathway to real impact in public

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